Why is my phone not receiving verification codes?

Olá,

Não consigo acessar o meu email pelo notebook, aparece a mensagem " Esta página não está funcionando no momento.

Dear Hannah Johnson,

Thanks for your post in Microsoft Community.

I have been following your issue closely. I understand that you are encountering problems when receiving verification codes.

The current method we have summarized as an alternative for handling phones that have not received verification codes is to place your SIM card in a trusted person’s phone to attempt to receive your verification code. The purpose of this is to replace the IP of your device.

Are you trying to override the two-factor authentication information? Another method is to select that you do not have any of the aforementioned authentication information when you click on “Manage,” which will take you to a new page. After entering new security information, you will have a 30-day waiting period.

What does “Security info change is still pending” mean? - Microsoft Support

At the end of the 30 days, your two-factor authentication information will be changed.

We recommend adding more than two security messages. If you do not receive a verification code, this will provide you with alternative methods to replace the verification code.

If you still cannot receive the verification code, or if you are eager to resolve the issue, you can contact an online agent who can address your problem.

Please follow the steps below to contact the Microsoft Online Support: 

Contact - Microsoft Support

1. Enter your question to search and Click "Sign in to contact Support" at the bottom of the page. 

2. Log in to another available Microsoft account. (Personal account only)

3. Under Products & Services, select "Other Products". 
4. Under Categories, select "Manage account security", and click Confirm. 
5. Click "Chat with a support agent in your web browser". 

Thank you for your time and understanding.

Best regards

Yolanda - MSFT | Microsoft Community Support Specialist