Share via

I can’t access my email account donnelly**@outlook..com it keeps asking me for my password. Access code goes to a non existent email. k

Anonymous
2025-07-14T12:45:14+00:00

I can’t access my email. It’s asking me to put in my password but it wants to send the verification code to an old email address that I have no longer access to.

* Changed to a question

Outlook | Outlook for mobile | Outlook for iOS | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Don Varnau 19,810 Reputation points Volunteer Moderator
    2025-07-18T07:25:10+00:00

    Here's the relevant article.

    Help with the Microsoft account recovery form https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    Try the form but the rate of successful account recovery isn't very high.

    Don

    Was this answer helpful?

    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more