How to get past the "I'm not a robot" screen

This link, Contact Us - Microsoft Support, does nothing to help me out.

Thanks,

Today I did clear the cache and cookies and used a different browser. chrome, I received a code to my alternate email and then for second verification

method, I gave the last 4 digits of my phone number and I get this. I only have an email and my phone number to use. I don't have another method.

Hi Rick_937,

Thank you for posting here in Community.

I can see how exhausting it must be to keep trying for a week without progress. Rest assured, you’re not alone in facing this kind of issue, and we’ll go through some troubleshooting steps to help you regain access to your Hotmail account.

Understanding the Issue

You're successfully receiving a recovery code and passing the "I'm not a robot" verification, but the process stalls and doesn't let you proceed further. When retrying, you eventually hit a limit on code requests, preventing further attempts.

Troubleshooting Steps to Try

1. Clear Cache & Cookies
   • If you're stuck on the verification screen, your browser's cache or cookies might be interfering. Try clearing them and restarting your browser.
2. Use a Different Browser or Device
   • Sometimes, certain browsers or devices experience compatibility issues. Switch to another browser (e.g., Chrome, Edge, Firefox) or try using Incognito/Private mode.
3. Disable Browser Extensions
   • Some security extensions or ad blockers can prevent proper authentication flow. Disable them temporarily and try again.
4. Try a Different Network
   • If the site isn't responding properly, it could be an issue with your internet connection. Switching to a different network (such as mobile data or another Wi-Fi) may help.
5. Use an Alternative Recovery Method
   • If you’ve requested too many codes, Microsoft may temporarily limit access. Wait for 24 hours and try again. You can also check if there’s another way to verify your identity (like a backup email or phone number).
6. Contact Microsoft Support
   • If you've tried multiple solutions and still can't get past the screen, reach out to Microsoft's official support at https://support.microsoft.com. They may be able to assist in manually verifying your account.

Give these steps a shot, and let me know if you need more help! Hopefully, this gets you back into your account without more hassle.

Best regards,

Bo | Microsoft Community

Hi Rick_937,

Thank you for response. I appreciate you have performed all the steps. I suggest you contact our accounts team support here to get further assistance.

Contact Us - Microsoft Support

Best regards,

Bo | Microsoft Community