My ipad does not get access to my email from my hotmail.co.uk account all of a sudden. I have checked the setting, delete the email account and add it back but it still does not work. please advise.

Please help me. My iPad is ruing OIS 18. I have tried to delete my hotmail account and even my outlook account but it tells me when I try to add it that the account already exists.

Please help me. My phone is 3025401132

Thank you,

Nancy Griffith

I have done everything as suggested and it works fine for awhile then it takes me to the Microsoft sign up page. I feel like it’s encouraging a paid account.

Hi W M H

Thanks for your feedback.

Well, iPad OS 15 is a little bit too old, unfortunately. :(

So, yes, this would be a major cause to your issue.

If you still want to use mail app on your iPad, you will have to upgrade your iPad OS to 17 or 18.

If you don't want to upgrade your iPad OS, you can try to use Microsoft Outlook which you can get free from App Store.

Hope this can solve your problem. :)

Best regards

Schale.P-MSFT | Microsoft Community Support Specialist

Hi W M H

Welcome to Microsoft Community.

As a matter of fact, recently a lot of users are responding that they are experiencing the problem of not being able to sync emails or add accounts on their mobile devices (iOS is the majority), which may be a popular issue, maybe you need to wait for Apple to fix this issue, in addition, you can also try the following suggestions to try to fix this issue.

Please use Microsoft Outlook on your iPad to send and receive your email normally for now, sorry for the inconvenience :(

You can still see the instructions below if you want.

Have you readd your account in the right way? Try to re-add your hotmail account in mail app on you iPad again under the instruction.

1. Go to Settings > Mail, then tap Accounts. If you are using iPadOS 18 you will need to find Mail inside Settings > App.
2. If you already have your account, tap your mail address and delete it first.
3. Tap Add Account, then select your email provider, Select Outlook.com (the most imoprtant step)
4. Enter your email address and password. Server setting will be automatically detected for you.
5. If you see Next, tap Next and wait for Mail to verify your account.
6. If you see Save, tap Save.

Also please make sure your iPadOS version is not lower than iOS17, (18 is preferred)

Also you can see these articles from Apple:

Choose the correct email service provider when you add an account to Mail - Apple Support

Add an email account to your iPhone, iPad, or iPod touch - Apple Support

Disclaimer:  Microsoft provides no assurances and/or warranties, implied or otherwise, and  is not responsible for the information you receive from the third-party  linked sites or any support related to technology.

Or you can tell me more about your situation, like what error messages you have encountered, or what steps have you taken to try to solve this issue.

I sincerely hope that this can solve your problem. If you've found something else worth noting, please contact me and tell me about it, I'd love to solve the problem with you, thank you for your cooperation and understanding. :)

Best regards

Schale.P-MSFT | Microsoft Community Support Specialist

Thanks for your explanation . My ipad is iOS version 15, do you think that this is the reason that the access of email does not work all of a sudden soon after Microsoft upgrade their software.

If this is the reason, does it mean that the only solution is to replace with a new iPad of version 17 or 18?

Thanks in advance.