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Can’t input code on authenticator app

Anonymous
2024-03-31T14:53:46+00:00

The authenticator app is broken. When I try to set up my work account on teams or outlook on my new phone it automatically opens the authenticator app to give me a two digit code. The problem is that since the authenticator app is already open I cannot input the code and I get no notifications of a sign in attempt to enter said two digit code. If I push the “can’t use authenticator app right now” button I get the option to input a six digit code of which I never got. It’s an endless loop of putting my email into teams or outlook which immediately opens authenticator to give me a code I can’t input.

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  1. Anonymous
    2025-01-05T13:10:50+00:00

    I am not getting option for enter the code

    4 people found this answer helpful.
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  2. Anonymous
    2025-01-07T02:37:31+00:00

    Thank you for your answer, it helped me solve the problem of validating the 2-digit code using the mobile authenticator app. I just had to deactivate the lock on my phone in the settings.

    3 people found this answer helpful.
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  3. Anonymous
    2025-04-13T08:54:29+00:00

    Since I got a new phone, I had to register the new phone/device and had to approve it with the old device.

    2 people found this answer helpful.
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  4. Anonymous
    2025-03-14T20:33:50+00:00

    Obviously. If you're using Android, you just need to access the Settings app on your phone and disable the home screen lock. After disabling the lock, the Authenticator app will easily detect an incoming notification and display a window allowing you to enter the code.

    Note: You can search the internet for how to disable the unlocking feature on your phone brand.

    2 people found this answer helpful.
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  5. Anonymous
    2025-03-14T17:34:42+00:00

    Can you tell me how to deactivate the lock in my phone settings?

    1 person found this answer helpful.
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