How can I fix Outlook not giving me new email notifications? They are turned on

Hi Lily, thank you for your reply and apologies for the delay.

Unfortunately, the first two steps didn't seem to work for me. And I am still not getting the notifications.

My account is a work account, and so I can't try to create a new account (as our organization won't allow that).

The notifications work with "New Outlook", so I believe it is a bug with my classic outlook. However, two coworkers are having the same issue.

Hello Ben Foster2,

Good day! Thank you for reaching out to the Microsoft Community. 

I truly apologize for the inconvenience caused by this problem with Outlook notification is not working in desktop app.

I also understand that you have done many troubleshooting steps on your side, and you prefer classic Outlook instead of the new version. However, could you also kindly help to check whether Outlook notification can be worked on New Outlook or not?

In the meantime, kindly also check and try additional steps as the below and let me know the update?

• Check Focus Assist settings: If you have Focus Assist turned on, it may be blocking notifications from appearing. You can check this by going to Start > Settings > System > Focus Assist. Make sure that "Priority Only" or "Off" is selected.
• Check third-party antivirus or firewall settings: If you have third-party antivirus or firewall software installed, it may be blocking Outlook notifications from appearing. Try temporarily disabling the software to see if that resolves the issue.
• Create a new Outlook profile.

1. On the Start menu, click the Type Here To Search field.
2. Enter Control Panel and open it.
3. From the View By drop-down, click Large Icons.
4. Click Mail.
5. In the Profiles area, click Show Profiles.
6. Click Add.
7. In the Profile Name field, enter a name for the new profile.
8. Click OK.
9. In the Email Address field, enter the corresponding email address.
10. In the Password field, enter the corresponding password.
11. In the Retype Password field, enter the corresponding password.
12. Click Next.
13. Click Finish.

Then kindly switch to use a new Outlook profile and check Outlook notification for new incoming emails.

We are looking forward to your response as soon as possible.

Thank you very much for your valuable time and your cooperation.

Best regards,

Lily-N - Microsoft Community Support Specialist

Hello Ben Foster2,

Thank you so much for your update and I also apologize for the late response.

Can you kindly help to check whether you can find Outlook (classic) in System settings for Notifications in your computer?

If yes, kindly help to share the notification settings for this app and also share which version of classic Outlook that you are using?

In the meantime, it seems the issue also happens with other users, can you kindly check with your global admin to check if all users within your organization on different devices or specific device?

Kindly help to check further and kindly feel free to post back the update.

Thank you so much for your patience and kind understanding.

Best regards,

Lily-N - Microsoft Community Support Specialist

Since the end of last week (i.e. 12/13 June 2025) Outlook hasn't been giving me notifications for new emails (i.e. the notification alerts in the bottom-right corner of the scree). Also, the new-email icon doesn't appear on the Outlook logo in the taskbar. This means I can work all day thinking I'm not getting emails, then open my inbox and it's full of urgent work which I've missed.

The meeting alerts dialog box works okay.

I have all notification-related settings turned on (see image). "Do not disturb" is not turned on.

We have turned settings off and on again, re-installed outlook, and restarted the app and my computer, and nothing has fixed it.

Is there a way to fix this? It's quite annoying! I prefer to keep using classic Outlook instead of New Outlook.

I am using Windows 11 Enterprise.

Version is:

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Microsoft® Outlook® for Microsoft 365 MSO (Version 2505 Build 16.0.18827.20102) 64-bit

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I noticed a similar issue during the last week or so, perhaps after the latest Windows Update.

For me, I lost all audio alerts on incoming emails and when I go to delete an email. I also noticed this change when going to delete an email. Originally, I was getting a light grey box with a yellow exclamation point that said:

Microsoft Outlook

Everything in the "Bulk" folder will be permanently deleted.

Continue?

After the change to no audio alerts that same box now has a white background and the lettering in the box for Microsoft Outlook and the Yes or no buttons are blue instead of black.

I tried all the steps above and even tried New Outlook but there is still no audio.

The banners on the lower right seem to work and the mail indicator on the taskbar "seems" to show incoming email, at least most of the time on the new outlook but there is still no audio on either Classic Outlook or the new one.

Seems to me, that if Microsoft is pushing us to go to new Outlook they should at least get something this simple fixed.

Thanks!

Hello Ben Foster2,

I hope you are doing well!

I am just checking in to see if the above information was helpful and is there any update on the issue.

If you have any further updates or concerns on this issue, please feel free to post back.

If you think my reply is helpful to you, please remember to mark it as an answer. This helps others in the community facing similar problems.

Thank you so much.

Best regards,

Lily-N - Microsoft Community Support Specialist