Read on here.
https://learn.microsoft.com/en-us/troubleshoot/mem/configmgr/error-0x800f0831-installing-update
--please don't forget to upvote and Accept as answer if the reply is helpful--
Server 2012 R2 Failing to Install Updates
Robert Talks
11
Reputation points
Good afternoon,
I have spent considerable time on this server and I am totally unable to get it to pick up any Windows Updates.
Please see update history log here:
I cleared the Windows Update Cache, and now it shows the following:
I have tried to run Windows Update Troubleshooter, but I get the message: There are currently no troubleshooting packs available for this category.
The current pending update it wants to install is KB5015874. If I click install, it says Preparing to Install for some time before saying that the update cannot be installed.
If I try and reboot, it says restart (and install update) but every time I do so, the update install fails.
I have also attempted downloading the specific KB from Windows Update Catalouge so I can install it manually, same thing, it shows errors.
Here is an example of the errors I see in Event Log:
I have tried installing the latest SSU manually, it tells me it is already installed.
I have also executed the following DISM command whereby the source is a Server 2012 R2 install iso. Every time, it shows that it has detected things and repaired them but after a reboot, I am still in the same situation:
DISM.EXE /Online /Cleanup-Image /RestoreHealth /Source:F:\Sources\install.wim /Limit Access
I have put the latest CBS logs in a shared OneDrive folder here if anyone would like to view them:
Windows for business | Windows Server | User experience | Other
2 answers
Sort by: Most helpful
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous2022-08-01T18:26:31.703+00:00 -
Robert Talks 11 Reputation points
2022-08-02T09:09:35.307+00:00 Thank you for your post.
The page suggests I may find either of the following errors in the CBS log:Failed_Package> represents the package that can't be installed. <Missing_Package> represents the package for which the manifest is missing.<
Having searched through the CBS log, there are no such errors.
When I have attempted to download specific updates from Microsoft Update Store, every single one I attempt to install shows an error and does not install.
Sign in to comment -
-
Anonymous
2022-08-02T12:43:29.123+00:00 You can also try a repair install by running setup.exe from the root of the install media, but I wouldn't hold much hope for this. time may be better spent standing up a new one, patch fully, migrate roles over and move on.
--please don't forget to
upvoteandAccept as answerif the reply is helpful---
Anonymous
2022-08-03T13:57:02.727+00:00 Just checking if there's any progress or updates?
--please don't forget to
upvoteandAccept as answerif the reply is helpful-- -
Robert Talks 11 Reputation points
2022-08-03T14:06:21.57+00:00 Thanks for your post. A few forum users on another site have recommended an In Place Upgrade. Apparently, you can IPU from 2012 R2 to 2012 R2 and this may solve the problems. Then I could IPU from 2012 R2 to 2016 which is the highest Windows OS the hardware could support. What are your thoughts on this?
-
Anonymous
2022-08-03T14:08:49.29+00:00 You can sure try it but in my experience its doubtful to fix anything. Time may be better spent standing up a new one, patch fully, migrate roles over and move on.
--please don't forget to
upvoteandAccept as answerif the reply is helpful-- -
Anonymous
2022-08-04T12:43:28.05+00:00 Just checking if there's any progress or updates?
--please don't forget to
upvoteandAccept as answerif the reply is helpful--
Sign in to comment -