recover A*****@hotmail.com

no puedo recuperar la contraseña ni con mail ni con telefono tengo acesso a los 2 probablmente la contraseña la se pero no entra me dice todo el rato muchos intentos aunque espere 24 horas o lo que sea.

Hello David,

Thank you for reaching out. I understand how inconveniencing it must be to regain access to your Outlook account after successfully resetting your password, only to be blocked due to repeated sign-in attempts and verification issues. I’m here to help guide you through the next steps.

After multiple failed login attempts—even with the correct password—Microsoft may temporarily lock your account to protect it from unauthorized access. This is especially common if the system detects unusual activity, such as sign-ins from new locations or devices

Here's what you can do

1. Wait for the Lockout to Expire

• Microsoft typically unlocks accounts automatically after 24 hours. During this time, avoid repeated sign-in attempts to prevent extending the lockout period.

2. Use the Sign-in Helper Tool

• Visit the https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42 to check your account status and follow the guided steps to recover access.

3. Verify with Updated Info

• If your phone number lacks the international code or is outdated, you may not receive verification codes. Once you regain access, update your security info at My Security Info to avoid future issues

Best Regards,

Adaeze // Community Support Moderator