Why am I not receiving emails from Facebook. Every time I request to receive a link to my Hotmail account, I don’t get the email.

Hello, Helen Austin1

Welcome to Microsoft Community.

I’ll be happy to help you investigate why Facebook emails aren’t arriving in your Hotmail/Outlook inbox. To begin, could you please provide the following information?

1. Delivery Scope
   • Have you ever received Facebook-generated emails at this address in the past?
   • If so, if you change one of the Outlook.com/hotmail.com accounts, can you accept verification codes? Usually, verification codes cannot be accepted into two factors, they are intercepted/Facebook does not send them, etc.
2. Folders & Filters
   • Have you checked Junk Email, Clutter/Other (under Focused Inbox), and any custom folders or rules that might be diverting or deleting messages?
   • Do you have any mail-flow rules or filters that move or block messages from facebookmail.com or facebook.com?
3. Third-Party Clients & Forwarding
   • Do you have any email forwarding configured (for example, forwarding to another address)?
   • Are you using any third-party security/firewall or spam-filtering services in front of your mailbox?

Once you’ve provided the details above (and tried any of these steps, if possible), I’ll be able to give more targeted guidance to resolve this.

Best regards,

Kai Ho |Microsoft Community Support Specialist