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Cannot open my hotmail account since returning from France, now back home in UK and no joy!

Anonymous
2025-05-23T12:02:53+00:00

Cannot open my hotmail account since returning from France, now back home in UK and no joy!

Because I have only ever used 1 password and don't generally send emails. Also, I don't recall sending any emails recently.

I have received emails from ebay and booking.com and flight centre information. I get an emai from Scottish power and a monthly statement from Capital One Credit Card. I have received a confirmation email from Trainline.com and BBC Sounds.

This is all i can give MSN.

Please help

Stuart Lobb

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2025-05-24T06:10:32+00:00

    Hello James,

    Welcome to the Microsoft community,

    I understand you are unable to sign into your Hotmail account, I totally understand how you feel about this and sincerely apologize for any inconveniences you must have experienced on this. Firstly, I would like to know the error message you are getting when you tried to sign into the account.

    However, if you are getting the error message that the password is incorrect, you will need to reset the password. To reset the password, on the login page, click on forgot password to reset the password.

    Alternatively, you can also try accessing the sign-in helper through this link: Contact - Microsoft Support to regain access to the account.

    Sincerely
    Chidimma | Microsoft Community Support Specialist

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