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DNS query failed message when I send email to a specific domain where I have been communicating earlier

Anonymous
2025-04-29T05:58:29+00:00

I get following error when I send emails to "**********". I have sent them emails earlier and it has worked, others are able to send emails to them as well. I am using my hotmail account on web browser, please help.

Diagnostic information for administrators:

Generating server: PN2P287MB2109.INDP287.PROD.OUTLOOK.COM
Receiving server: PN2P287MB2109.INDP287.PROD.OUTLOOK.COM

********************************
4/28/2025 6:30:29 PM - Server at PN2P287MB2109.INDP287.PROD.OUTLOOK.COM returned '550 5.4.312 Message expired, DNS query failed(ServerFailure)'
4/28/2025 6:19:35 PM - Server at orebro.se (0.0.0.0) returned '450 4.4.312 DNS query failed [Message=ServerFailure] [LastAttemptedServerName=orebro.se] [EDE=3 (Stale Answer): ()] MA1PEPF000070A3.INDPRD01.PROD.OUTLOOK.COM 2025-04-28T18:20:29.173Z 08DD861B7F688DC1'

Original message headers:

Received: from PN2PPFE2EB743EC.INDP287.PROD.OUTLOOK.COM (2603:1096:c04:1::155)
 by PN2P287MB2109.INDP287.PROD.OUTLOOK.COM (2603:1096:c01:1c6::5) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.8678.33; Mon, 28 Apr
 2025 17:37:19 +0000
Received: from PN3P287MB0146.INDP287.PROD.OUTLOOK.COM (2603:1096:c01:d0::13)
 by PN2PPFE2EB743EC.INDP287.PROD.OUTLOOK.COM (2603:1096:c04:1::155) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.8678.33; Mon, 28 Apr
 2025 12:03:11 +0000
Received: from MA0P287MB1643.INDP287.PROD.OUTLOOK.COM (2603:1096:a01:ff::14)
 by PN3P287MB0146.INDP287.PROD.OUTLOOK.COM (2603:1096:c01:d0::13) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.8678.33; Mon, 28 Apr
 2025 00:59:16 +0000
ARC-Seal: i=1; a=rsa-sha256; s=arcselector10001; d=microsoft.com; cv=none;
 b=tHf/jBPIiwudC2I0eE627xeKOnhUybc9D+GebNS6NowlFDg3B1g6NX3ihq+lgGyDybdy8FJ7bQGY4h02Ghug93nYriBd1DV7XUSolPb1Awh75M5JJMOAQxLxCtVnxoh9amtEIRZ5l4wSWBXIsJFmKPiMTMtWTep598ANdKQE1FIyGnvlCyn6ufy8cOEW2Yl9olLlWc3V2XTyneFPAQH21IwJ70hD9PjlduKAb4JdLYjXCKzomdDKA6iyd4KwRRiXKrXdKsYtSOGuLUGSuZXaCs7XAeJot2hUjGT9gO5ttdhyI1qnMa33CK6XDSUwwf6zVoonXKe9Wg/j8cI1IuNaWg==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;
 s=arcselector10001;
 h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-AntiSpam-MessageData-ChunkCount:X-MS-Exchange-AntiSpam-MessageData-0:X-MS-Exchange-AntiSpam-MessageData-1;
 bh=w6rkFrQgbsclvne2wqzq08dp244s8BQ3FZwQA6rOljs=;
 b=b1MyRAI8Vd2w841h7A0nolDHnF2FDyFWArz3TMVQ3fHSvgzDRsB1oRkI+0uj4kZuUzBjBNio8q4TUKTmZ9B85YzwycTiYiyFhfLf5a47fot7Ljt2rWCkjUaPAiNokBgGiSPucDT9KpJJz4eaQp7CnO2kKZzIieuUjl82OkEBG++Ym34bomOvEQSjV+JY9tm6bRfIo9loJ+ZwqcesxTqAx1Mf2g0QVeq3lw4dQAyrpXVHEzmHNKdPA6QZ9/X+cDsN86z8twxOKpQkJb+E7XDkH+T520PVsP4kMlzR/kHBN5EE/+Va2LrpaAado8MpqJa/fAYWQUMagZMNxNufycOYYg==
ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=none; dmarc=none;
 dkim=none; arc=none
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=hotmail.com;
 s=selector1;
 h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;
 bh=w6rkFrQgbsclvne2wqzq08dp244s8BQ3FZwQA6rOljs=;
 b=PNN6ipBZ0+uP4wCUjKzVoRBc2v2fv8W1J7GnbV4wTBAO45g0Iyw1xKaVydOtpD1jUZOR1TWjtEui8iNijC1zr4DVkBqJ53LLk57qDoyUb7parW6I1pEuplJ7pzFq6ATfWJTEIckuLhqCTG1olpgPtpWGHY+UxglfNudP88WZNH7TX0VY04DkeD+3gmFwoZdPMY6iTfk2anVdqv4ZfvzYH1OiUmmXDmG/mCoBw34yK3G9xXLaa9Foc7Q5t4C4pfJ4L4S/1aHhT+dFnGZTdeTYgoHMRSsEejJRLOx+onnD4D26DWUcLohcMQemVosOMoBVsn+9JW6L1uGGEml1cZIK1A==
Received: from MA0P287MB0582.INDP287.PROD.OUTLOOK.COM (2603:1096:a01:119::10)
 by MA0P287MB1643.INDP287.PROD.OUTLOOK.COM (2603:1096:a01:ff::14) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.8678.28; Sun, 27 Apr
 2025 18:27:09 +0000
Received: from MA0P287MB0582.INDP287.PROD.OUTLOOK.COM
 ([fe80::fb6f:38e2:a627:312b]) by MA0P287MB0582.INDP287.PROD.OUTLOOK.COM
 ([fe80::fb6f:38e2:a627:312b%3]) with mapi id 15.20.8678.028; Sun, 27 Apr 2025
 18:27:09 +0000
From: Manoj Agrawal 

**Removed PII
Outlook | Web | Outlook.com | Email

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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13 answers

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  1. Anonymous
    2025-05-06T21:44:54+00:00

    Hi Manoj Agrawal1,

    Thank you for your Reply.

    Either they may have set your email account as blocked or their work policy is set to not receive your email.

    This happens because the email that you are trying to send to might be a work email which is an email that is configured to have a settings.

    They will be the ones who can remove the block from your email and by then you can send emails to them. You can ask them to fill out this information as well : New support request

    Let me know how it goes,

    Best Regards,

    Bench

    Microsoft Moderator

    0 comments
  2. Anonymous
    2025-05-05T06:19:06+00:00

    Hello,

    As it is me sending the email, how can I change the setting for receiver by blocking or unblocking? The problem is that I cannot send emails to specific domain where others can and I always get DNS resolution error.

    /Manoj

    0 comments
  3. Anonymous
    2025-05-02T21:36:10+00:00

    Hi Manoj Agrawal1,

    Thank you for Reply.

    If the issue still persists in the other devices.

    You may need to take a look at the blocked senders Block or unblock senders in Outlook - Microsoft Support

    Also note that whenever you send an email to a work email you may received an error message as sometimes some work emails is configure not to receive an personal email.

    Let me know how it goes

    Best Regards,

    Bench

    Microsoft Moderator

    0 comments
  4. Anonymous
    2025-04-30T05:55:56+00:00

    Hello,

    I am using windows 11 and private account (web) on my work computer. I have tried sending this email using other devices earlier and both home and work network. Computer does have anti virus installed from work and disabling it wouldn't be nice, I have anyway tried sending this email from other devices that don't have anti virus installed.

    0 comments
  5. Anonymous
    2025-04-29T20:05:10+00:00

    Hi Manoj Agrawal1,

    Thank you for Posting in Microsoft Community

    I understand that you need help with Sending email Lets work together to get this sorted out

    Is your pc running windows 10 or 11?

    Is the email recipient that you are trying to send an email is a work email?

    Have you checked if there is a vpn or Anti-Virus installed in the pc? Try to disable them and try to send email again.

    I Hope it works,

    Best Regards,

    Bench

    Microsoft Moderator

    0 comments