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email attachment disappearing after I reply to an email

Anonymous
2023-10-31T13:27:45+00:00

Hi I am using Office 365 Outlook.

After replying to an email containing an attachment, I can no longer view the attachment. I have tried setting the inbox to show individual messages, not as a conversation (by going to Inbox, filter, show as, messages), but it still seems to be keeping the messages in a conversation (for example, the email with the attachment that has gone missing shows up in the email chain, but when I scroll down to the date it was received, it is missing.

Can you please tell me the best way to resolve this?

I am using Microsoft office 365 MSO version 2302 build 16.0.16130.20806 64 bit

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2025-05-30T08:14:08+00:00

    Hey I've solved it...do an advanced search and tick attachments box, who from, date etc. It comes up on a different tab showing the attachment, which you can click on. Heavens above! :)

    4 people found this answer helpful.
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  2. Anonymous
    2024-04-09T17:01:32+00:00

    I think I was able to find the settings in the recommendation by switching back to old outlook, clicking on the account I wanted to update, following the steps suggested, changing the suggested settings, then switching back to new outlook. I don't know if it has solved the issue of losing attachments and links, but I will find out soon.

    3 people found this answer helpful.
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  3. Anonymous
    2025-05-30T08:10:09+00:00

    This is utterly ridiculous. I received a quote by email, pdf attached. Replied, accepting. Now can't find the quote anywhere. How do people do business like this? Have spent half an hour searching every way I can think of. Please help!

    2 people found this answer helpful.
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  4. Anonymous
    2024-07-22T08:48:01+00:00

    did not work

    With so many people having the same issue surly there is a fix coming.

    When is the fix coming?

    2 people found this answer helpful.
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  5. Anonymous
    2024-05-12T12:06:25+00:00

    not at all helpful. There is no option for this on my version.

    My solution (I am confident it is not uncommon) is that I am going to switch to Thunderbird, and if that does not keep my attachments, I will try another (does gmail work properly?)

    this has been a crazy waste of time.

    2 people found this answer helpful.
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