System emails from Microsoft account appear in French – language settings are ignored

Dear Ryan,

Thank you for your follow-up.

The issue is unfortunately still ongoing. For your reference, here are the last two updates I have received from the assigned Microsoft Technical Lead:

July 15, 2025:

*“*Dear Natascha,

 

I hope this email finds you well.

 

I wanted to touch base with you regarding the ongoing issue. Firstly, I sincerely apologize for the continuous delays and any inconvenience this might have caused.

 

Please be assured that our team is diligently working to find a solution and develop an action plan to address the matter effectively. I will personally monitor the progress and keep you updated.

 

I will make every effort to provide you with feedback by the end of the week. Your patience and understanding are greatly appreciated.

 

If you have any questions or need further assistance in the meantime, please don’t hesitate to reach out*.”*

July 11, 2025:

*“*Dear Natascha,

 

I hope this email finds you in good spirits.

 

I wanted to provide you with an update on the ongoing issue we're working on. Our team, along with our seniors, has been diligently collaborating with the Live teams to address the matter. Unfortunately, we haven't made significant progress yet.

 

We're expecting to receive some updates from their end next week, as they will need more time to properly review and investigat this matter. I sincerely apologize for the lengthy delays that have occurred during our communication. We understand how frustrating this can be, and we truly appreciate your patience and understanding while we work through this.

 

Thank you for your continued cooperation. If you have any questions or need further assistance, please don't hesitate to reach out..”

I will update this thread once I receive further concrete information.

Kind regards,

Natascha Markzoll

Dear Ms. Markzoll,

Thank you for your response, and I apologize for the delayed reply.

I just wanted to check in and see if your issue has been resolved. If there are any updates or if the problem still persists, please feel free to share them with me.

Looking forward to hearing from you.

Best regards,

Ryan-N-MSFT | Microsoft Community Support Specialist

Dear Ryan,

Thank you for your follow-up.

To be honest, I find your recent message rather puzzling – especially the phrase "It has been a while since our last communication…". I posted my initial question here just two days ago (on July 2nd), and your last response was literally yesterday, on July 4th. So I wouldn’t exactly call that a long period of silence.

More importantly, I’d like to clarify that the issue has not been escalated or seriously reviewed by the Product Team – at least not based on what I’ve been told by the Microsoft Technical Lead, Dimitar Tsentelovich. In fact, he explicitly advised me to post this issue here because it could not be addressed within the regular support channels, due to backend system separation (Live ID vs. Entra ID). So I find it somewhat ironic that I’m now being told to go back to Microsoft Support.

This back-and-forth is, frankly, becoming a loop.

As stated in my original message, this is not a simple technical glitch but a systemic issue in the way Microsoft handles language preferences across organizational and consumer infrastructures. It’s not about personal configurations or a forgotten setting. It’s about how system-generated emails from Microsoft.

And no – the problem is not resolved. I am still receiving all system-generated emails from addresses like email@microsoft.com, ******@email.microsoft.com, etc. entirely in French, despite all language preferences being set to German (Switzerland) or English (Switzerland).

To make things worse, this issue has been bounced around since April 30th. Each team I speak to claims it's not their responsibility and asks me to open a new ticket elsewhere – presumably to protect their own resolution times or KPIs. Frankly, it’s not the customer's job to figure out where Microsoft’s internal responsibilities lie. It’s Microsoft’s job to trace and resolve issues within its own systems. You cannot simply offload this confusion onto the customer.

Please:

• Escalate this properly to someone with actual insight into the backend logic of Microsoft’s notification and email systems.
• Refer to the original Case ID (as requested).
• Let me know if a fix is planned – or if this is an accepted limitation with no solution.

I appreciate your effort as part of the moderation team, but a generic “we’ll pass it along” reply won’t really move this forward.

Kind regards,

Natascha Markzoll

System Engineer – Stadt Zug (Switzerland)

Dear Natascha Markzoll,

It has been a while since our last communication, and I just wanted to check in to see if your issue has been resolved. During the waiting period while our support agent is working on your case, have you encountered any difficulties?

If there’s anything that made you feel dissatisfied during the process of working with the agent, please feel free to share it with me. I will help note the issue and escalate it to our customer care team to improve the service experience.

If you have any other questions or concerns, please don’t hesitate to contact us.

Best regards,

Ryan-N-MSFT | Microsoft Community Support Specialist

Dear Natascha Markzoll,

Thank you for reaching out to us and for providing detailed information about the issue you're experiencing.

Based on the information you've shared, we understand that your case has already been escalated to a higher-level support team and is currently under review by the Product Team. Additionally, we’ve noted that the support agent has mentioned they will continue to update you as soon as the Product Team provides any further information or potential solutions.

Although we are part of the community moderation team and do not have full access to technical tools to investigate this issue in depth, I am committed to supporting you to the best of my ability. I will make sure to note with the agent handling your case that if they receive any updates from the Product Team, they should share them with you as soon as possible.

If you have any updates regarding the issue, or if you have further questions or concerns, please feel free to share them with me. During the ticket resolution process, if you encounter any difficulties, you are welcome to reach out to me, I will do my best to assist you.

Best regards,

Ryan-N-MSFT | Microsoft Community Support Specialist