my favorites have disappeared in outlook.

Question

my favorites have disappeared in outlook.

N D 1

I can see the folders and mail. The bookmarks favorites that I created used to be to the left of the folders. Can someone assist please???
Thank you

Joyce Shen - MSFT 16,701 Reputation points

2022-08-08T07:51:33.32+00:00

Hi @N D

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Amy Robertson 0 Reputation points

2023-12-18T14:48:50.58+00:00

Hi, @Joyce Shen - Lost my Favorites in Outlook -- and there is no longer a "Favorites" option under Layout>Folder Pane. What happened? Favorites still appear in the online version and the "new" desktop version of Outlook, but have disappeared from "classic." The new desktop version is deeply annoying in so many ways, I'd prefer to use classic, but need my Favorites back. Thanks.

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Joyce Shen - MSFT 16,701 Reputation points

2022-08-08T07:51:33.32+00:00

Hi @N D

I am writing to see how everything is going on with this thread. If you still have further concern on this, please feel free to let us know.

If an Answer is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Amy Robertson 0 Reputation points

2023-12-18T14:48:50.58+00:00

Hi, @Joyce Shen - Lost my Favorites in Outlook -- and there is no longer a "Favorites" option under Layout>Folder Pane. What happened? Favorites still appear in the online version and the "new" desktop version of Outlook, but have disappeared from "classic." The new desktop version is deeply annoying in so many ways, I'd prefer to use classic, but need my Favorites back. Thanks.

Answer 1

Hi @N D

According to my research, please check the below two points which may lead to your issue:

Check if you disabled the Favorites section.
Check if you switched to the Folder List Navigation.

In Mail, click View > Folder Pane > Favorites.
If you turn off Favorites, and then turn it back on, the same folders appear.

Tip: If the Favorites command is missing, you are probably in a special view known as the Folder List, not Mail. On the navigation bar, click Mail.

To switch between the Mail Navigation and the Folder List Navigation, you can use the Navigation Panel at the bottom left or use their keyboard shortcuts.

CTRL+1 Mail Navigation
CTRL+6 Folder List Navigation

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Alan Winetrobe 0 Reputation points

2024-07-04T07:36:36.19+00:00

I have the same issue. Checked the first option and the Favorites option was selected. Checked the second option and selected folder (as there wasn't anything to indicate the current view). Now there isn't even a Favorites section at the top of the folder pane. Also there is no option to select in the View options. This tip has just made things worse. Thanks.

Answer 2

Wenz W10 0

Very help, Thanks

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my favorites have disappeared in outlook.

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