New Message: Open Outlook to read your message

Hi,

I believe I can help you understand as I'm having this issue too. My Iphone suddenly after updating doesn't show email previews anymore, it just says "you have an email, open outlook to view the message". FaceID is turned OFF in the outlook app, and I can't find any other settings that seem to indicate I've asked outlook to stop showing me a preview of the emails. I want to see a preview of the emails in my notifications instead of "you have a new email, open outlook to see it".

Applies to: Outlook app on iPhone

This 'error' has started happening in the last week (today is 28th February 2025).

When this first started, no messages were showing previews on the lock screen despite previews being turned on in iPhone Notifications settings and within the Outlook app settings. This was previously working fine.

Note: Previews are turned on.

I have tried a couple of things such as the FaceID on and off again solution, restart phone etc. Now, most messages are showing a preview but I and two colleague of mine are still getting sporadic notifications of 'New message: Open outlook to view this message".

This happens often enough that it is annoying. I'm assuming there has been an update of some sort to the app which is causing this?

Take care,

Unfortunately that does work, but only for a couple of min and then it reverts right back to the message and no preview. This is especially annoying with an apple watch as you can't see anything.

Seeing as many people across multiple organizations are seeing this all of a sudden, it must be a new setting or bug in O365. But I'm shocked that no one has any more info including Microsoft.

It always kills me that a company gets so big that the people supporting the product don't even know what's being updated or changed.

Hope we get this figured out.

Thanks all.

I am also having this issue. Previews are enabled & face ID is turned off. My iphone will be unlocked and will still give a "New message to view in outlook" - highly frustrating.

I assume this has to be some setting that can't be adjusted by the user that is causing this issue.

Dear Tony Reis2Thank you for using Microsoft products and posting in the community.Based on your description, I know you have encountered issues with using Outlookhave read other forums and they say to turn on Face IDCan you provide this link so that I can also understand the content inside?*but there is no face ID option in my Outlook settings.*I am using iPhone 14 version 16, and I can open FaceID by following the steps below. How many generations of Apple products are you currently using?Open the Outlook app: Find and open the Outlook app on your iPhone or iPad.Enter Settings: Click on the profile icon in the upper left corner, and then select "Settings" (gear icon).Find security options: In the settings menu, scroll and find the "Security" or "Privacy" options.Enable Face ID: In the security options, look for the "Face ID" or "Biometric" option and enable it.

How can I fix this issue and see a preview on ten email instead of this message.

I didn't understand your sentence very well either, can you provide a screenshot of your current page so I can better pinpoint your problem

Thank you for your understanding and cooperation.Best regardsKokutou-MSFT |Microsoft Community Technical Support Specialist