Account has been banned and trying to recovery it

Good Day,

I am in desperate need of assistance. Microsoft account: ***@hotmail.com

My account has been banned since last year October 2024 - I think as this is when I noticed

Before that every time I logged in, I was forced to reset my password - This makes my believe that I was hacked somehow (note this is just a speculation)

Since my account has been blocked/ locked/ banned - I don't know anymore

I have done the following already and get the same answer every time! I have also responded to the case email trying to plead my case and no response.

1. CDOC Case Management Log
   • Answer I receive every time is: SIR20677385 (Kindly note I DO NOT remember the last time I used Skype - was before MS Teams launched also this is the last case number I submitted)

Policy violated:  Abuse of our Platform and Services

Microsoft system used: Skype

Date of appeal: 2025-02-05 08:28:33

Appeal results: Violation confirmed (Decision upheld) 

1. Then I tried Password recovery (Code sent to my alternative email address or telephone number) I tried both
   • The fault I receive here is:
   "There's a temporary problem with the service. Please try again. If you continue to get this message, try again later."
2. Then I have tried chatting to support personnel:
   • They referred me back to logging a CDOC Fault - they did try and assist me as much as possible and was very kind, but nothing happened
3. **Then I have tried the Microsoft Account Sign-in Helper (**Contact - Microsoft Support) Choose how you normally sign in, then enter your details. With an email address

Checking... 

Account blockedWe have detected that your account is blocked due to multiple incorrect password attempts. To get back in to your account, you need to reset your passwordBegin password reset

Reset your password

If you want to reset your work or school account password, click here.If you forgot your Microsoft account password, follow these steps. 1. Select Reset Microsoft Account password. 2. Enter the email address, phone number, or Skype name you use to sign in then select Next. 3. We'll ask where you'd like to get your verification code and select Next. 4. Type the requested information and select Send code. 5. Type the security code into Verify your identity, then select Next. 6. Enter and confirm your new password. Were you able to reset your password?No

Unable to reset passwordIf you cannot reset your password, you must use the account recovery form.

1. Then I tried Account Recovery request:
   • I completed the questionnaire and thoroughly as I possibly can with my person information and the answer I get is:

   	Microsoft account
   	Your account recovery request for ***@hotmail.com
   	Hello,
   	Thank you for contacting Microsoft Support.
   	We recently received a request to recover your Microsoft account ***@hotmail.com. Unfortunately, we have determined that the information you provided was not sufficient for us to validate your account ownership.  Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.
   	We have taken the additional step of blocking your account until we can verify you as the account owner. This will prevent any further use of the account and protect you from any possible malicious activity.

I don't know what to do anymore and I am really desperate to get my account back as I need it for work and o login into other platforms for personal and work as well.

I have logged onto my husband's account to log faults - as you need to login to get assistance

PLEASE CAN SOMEONE HELP ME!!!!!!!!!!!!

Thank you

***moved from Microsoft 365 and Office / Other / Unknown / Other***