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Search Protocol Host has stopped working

Anonymous
2010-05-22T23:14:36+00:00

I am running Vista and Outlook 2007. Shortly after Outlook begins, my computer starts getting errors that the Search Protocol Host has stopped working.  the same error repeats several times and eventually stops for periods of time and then starts back again.  I noticed werfault.exe running each time it occurs and takes 50% of CPU.  The event log has the following -

Faulting application SearchProtocolHost.exe, version 7.0.6002.18005, time stamp 0x49e0244d, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x00000000, process id 0x1264, application start time 0x01caec66a233599e.  With an Event ID of 1000

I tried going to Administrative Tools, Services.  Scroll to Windows Search and right click.  Select properties, in the general tab, select Startup type "Disabled" and stop the service if it's running. This did not have any effect on the problem.

I also tried going to Control Panel, System and Maintenance, System, Advanced Settings, click on Advanced tab, under Performance click Settings, click Data Execution Prevention tab, select Turn on DEP for all programs and services except those I select, add Outlook 2007 to the list.  This did not have any effect on the problem.

Can anyone help me with this problem?  Thanks

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  1. Anonymous
    2010-06-14T16:15:07+00:00

    Thank you!!!

    Yes the problem only occurs when i start Outlook 2007.  if I don't start Outlook, the problem does not occur.  once I start Outlook the error seems to follow me even when I use the internet using FireFox.

    I do not see any Sidebars listed in the list of installed programs via the control panel.

    Thanks again!

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  2. Anonymous
    2010-06-12T01:18:09+00:00

    Hello amsathcs, 

    Does this problem only occur when you start Outlook? Or does it occur with other software programs as well?

     Do you have any sidebars installed on your computer? If so, then I would delete them and reinstall the sidebars.

    Please reply back with an update.

    Thanks,

    Marilyn

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think

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  3. Anonymous
    2010-05-24T19:34:16+00:00

    To anyone that can help,

    Following the advice above, I was able to perform a clean boot using msconfig and disabling all non-Microsoft services and the problem still occurred.  I manually started VZAccess to get to the internet through a Verizon aircard and started Microsoft Outlook 2007.  Shortly after Outlook started, I received the error message that Microsoft Search Protocol Host has stopped working.  This is usually followed by werfault.exe taking up to 50% of CPU.  The error and werfault keep recurring for several times and it may stop for a while, but will start again.

    I ran sfc /scannow and got the following results:

    2010-05-24 11:10:20, Info                  CSI    0000015a [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    2010-05-24 11:10:26, Info                  CSI    0000015c [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    2010-05-24 11:13:04, Info                  CSI    000001b3 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    2010-05-24 11:13:04, Info                  CSI    000001b5 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

    I am unclear on the last steps starting with the "takeown" command.  Using the above, what is the path?  I assume the file name is settings.ini, but I don't know the path???

    I followed the suggestions below from Diane D:

    A)  You may restart the windows search service and check if that helps.

    i. Click start->Type Services.msc and hit enter

    ii. Search for Windows Search and double click on it.

    iii. If it’s started, stop the service and then start it.

    B)  If the above does not work, then I would suggest you to rebuild the search index.

    To rebuild the index:

    1. Open Indexing and Search Options by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Indexing Options.
    2. Click Advanced, click the Index Settings tab, and then click Rebuild. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    **********

    Step A was followed and no effect on the problem.  Step B.2 I clicked Rebuild and it only took a few seconds because it indexed only 2 items.  I clicked it again and it reported 20,180 items indexed.  I restarted Outlook 2007 and immediately received the same error again.

    I appreciate any further help you can offer.  I can finish the steps from sfc if someone can guide me on the path name.  Other ideas?

    Thanks

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  4. Anonymous
    2010-05-23T13:35:45+00:00

    Hi amsathcs,

    • Does it occur after you start Outlook?

    • Is your Outlook working fine?

    First of all, we need to figure out why werfault.exe (Windows Error Reporting) is utilizing 50% of your CPU. So, try to put your computer into a clean boot state by following the steps below. Visit the link below to know how to put the computer into a clean boot mode.

    Note: When you perform a clean boot, you may temporarily lose some functionality. When you start the computer as usual, the functionality returns. However, you may receive the original error message, or you may experience the original behavior.

    I: How to troubleshoot a problem by performing a clean boot in Windows Vista**http://support.microsoft.com/kb/929135**Note: Once the troubleshooting is done, reset the computer back to normal startup. There might be some conflicting software which is causing this issue to happen.

    Once you figure out the culprit software which is eating up your CPU, please uninstall the software to see if the issue gets fixed.

    You can also try running system file checker to see if that fixes the issue.

    II: Use System File Checker Tool**http://support.microsoft.com/kb/929833**

    Also, I would ask you to follow the steps mentioned by Diana D datedWednesday, January 27, 2010 1:03 AM and see if that helps you to fix the issue.

    **http://social.answers.microsoft.com/Forums/en/vistafiles/thread/e17c834b-88d5-421c-b1a0-b180eb7709d9**

    Hope this information is helpful.

    Mouneshwar R – Microsoft Support

    Visit our Microsoft Answers Feedback Forum and let us know what you think

    [If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]

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