9,796 questions
Hi @dg2k
You can try the following:
1) Unblock your Outlook e-mail account:
2) Try the account recovery form:
If this is helpful please accept my answer.
Why do I get the message "This username has been turned off for sign-in." on trying to sign in?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 55.00000000000001%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
dg2k
1,416
Reputation points
I couldn't figure out why or how this message came about when trying to sign in to my Microsoft account on the outloolk.com domain, with the screenshot shown below.
As advised in the message, yes, I can find other accounts associated with this very account I am after, which means the account surely exists but doesn't behave as I expected it to. If I did something in settings, I cannot remember and why I am posting this for help. It could be one of those info overload consequences where we give little attention on such [account related] matters when great attention is given elsewhere.
Could someone shed some light what this means? Can I get this account to work as normal, and if so where should I start?
Outlook | Windows | Classic Outlook for Windows | For business
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 11%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff2022-08-09T02:43:46.217+00:00 Hi @dg2k ,
Welcome to our forum!
Are you using an Outlook.com account or Microsoft 365 account?
Based on my research, i found a thread that this would occur if an alias address has been set to not allow it to be used to sign-into the account. Please check if it is your issue: Username has been turned off for sign in.
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ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff
2022-08-16T07:35:43.637+00:00 Hi @dg2k ,
It has been a while and I am writing to see how things are going on with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.
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dg2k 1,416 Reputation points
2022-08-16T08:57:27.41+00:00 Hi @ChristyZhang-MSFT ,
I have checked the suggested solution from @Dillon Silzer and replied to it as no success.In fact, when I tried the suggested solution, I get a message that indicates the account as non existent.
See my feedback below from last week. Thank you. -
ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff
2022-08-18T09:36:24.51+00:00 Hi @dg2k ,
It's also suggested that you could check the comment i post above. And what account are you using? Outlook.com or Microsoft 365 account? Or anything else?
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3 answers
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Dillon Silzer 57,831 Reputation points Volunteer Moderator2022-08-08T04:55:29.777+00:00
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dg2k 1,416 Reputation points
2022-08-08T09:03:06.997+00:00 Hi @Dillon Silzer ,
I couldn't get past step 1 you've suggested.
Based on the message I get now, it looks getting from strange to stranger.When I attempt to unblock, the system says "We don't recognize this one".
This is inconsistent with what it says when I try to sign-in with the email address. Logic tells me that both cannot be correct.
I am stumped! Help!
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 25%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Martin R 1 Reputation point2022-11-30T11:31:24.537+00:00 I had the same problem!
Try to Log In with your phone number (If you have it associated to your email account). I managed to do it! Trust me, I spent the whole morning trying to figure this out, and in the end, it worked! -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 75%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Mark H 0 Reputation points2023-10-26T09:58:15.8433333+00:00 I have the same issue It says "This username has been turned-off for sign in. Try a different one or find the account this username is associated with." but when I try to use the account recovery form it says "The Microsoft account you've entered does not exist."