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Cannot open zip file in word processor

Anonymous
2010-07-10T23:00:53+00:00

I am running vista, using IE 8 and cannot open a file emailed to me.

I first downloaded the zip file to my computer then when I try to open the .doc I get the error message that the file may be in use by another application, may not be supported by any installed converters or my be corrupt.

Thank you for your help!

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  1. Stefan Blom 338.7K Reputation points MVP Volunteer Moderator
    2010-07-12T18:58:14+00:00

    I guess you usually open files by double-clicking them? If you start Word first (you should find it on the Programs menu), then can you open the files?

    --

    Stefan Blom

    Microsoft Word MVP

    (Message posted via the Microsoft Answers NNTP Bridge)

    "allycat1236" <=?utf-8?B?YWxseWNhdDEyMzY=?=> wrote in message news:3083ff6d-775f-4284-92ed-e43003eb6a45...

    Good question....these files are .doc  I guess I have microsoft word processor, I have been able to open .doc files since I bought this computer in 2007.  Suddenly I can't....please talk to me like I am a First grader when it comes to tech stuff.

     

    Thanks

    Stefan Blom, Microsoft Word MVP

    2 people found this answer helpful.
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  2. Anonymous
    2010-07-12T17:25:35+00:00

    Good question....these files are .doc  I guess I have microsoft word processor, I have been able to open .doc files since I bought this computer in 2007.  Suddenly I can't....please talk to me like I am a First grader when it comes to tech stuff.

    Thanks

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  3. Stefan Blom 338.7K Reputation points MVP Volunteer Moderator
    2010-07-11T16:36:43+00:00

    Which kind of files are these? If they are Office files, do you have the appropriate Office application installed?

    --

    Stefan Blom

    Microsoft Word MVP

    (Message posted via the Microsoft Answers NNTP Bridge)

    "allycat1236" <=?utf-8?B?YWxseWNhdDEyMzY=?=> wrote in message news:9e4a3183-e30c-46ee-86d6-198dd58ff20d...

    I did unzip the file, this is not the problem.  After unzipping, I cannot open the files.. I get the error message above.  I know the files are not corrupt because i forwarded the email to my husband who was able to open and print everything, no problem.  I just need to find out why my computer will not open these files.

    Stefan Blom, Microsoft Word MVP

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  4. Anonymous
    2010-07-11T16:15:07+00:00

    I did unzip the file, this is not the problem.  After unzipping, I cannot open the files.. I get the error message above.  I know the files are not corrupt because i forwarded the email to my husband who was able to open and print everything, no problem.  I just need to find out why my computer will not open these files.

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  5. Anonymous
    2010-07-10T23:18:18+00:00

    Hi,

    You should Extract it first using a program such as WinZip.  Then try to open the unzipped file.

    If this answer solves your problem, please check, Mark as Answered. If this answer helps, please click the Vote as Helpful button. Cheers Shane Devenshire

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