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Microsoft-Win32-Content-Prep-Tool - file cannot be accessed

Martin Schwabe 106 Reputation points
2022-08-06T08:11:11.973+00:00

Hi guys,

i would like to use the Intune prep tool to convert the Scratch Desktop program. Unfortunately I always get the error message:

ERROR: The setup file you specified cannot be accessed.

The program was downloaded directly and tried to convert. It is not in use elsewhere nor is it being accessed. I could convert all other programs without problems.

Does anyone have an idea?

Regards Martin

Microsoft Security | Intune | Application management
Microsoft Security | Intune | Other
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Answer accepted by question author

Crystal-MSFT 54,306 Reputation points Microsoft External Staff
2022-08-08T08:30:34.19+00:00

@Martin Schwabe , Based on my testing, I find the same issue when convert the exe directly. After investigating in this. I find the issue is that the setup exe file contains spaces. After changing the setup name. I find it is working. Here is the test on my side for your reference:

229063-image.png
Hope it can help.

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  1. Crystal-MSFT 54,306 Reputation points Microsoft External Staff
    2022-08-08T01:17:55.38+00:00

    @Martin Schwabe , For your issue, you can try it on other machine. If it is the same issue, I think the issue is on the app side. Where you download the app?

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  2. Rahul Jindal 11,631 Reputation points
    2022-08-07T22:11:45.09+00:00

    How you running it? What's the syntax you are following?

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