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Error 1310 installing Office 2010

Anonymous
2010-08-09T11:39:27+00:00

I am trying to upgrade Office Professional 2007 to 2010.  I am getting an "Error 1310. Error writing to file c:\config.msi\caeee.rbf".  I have disabled IDrive and mobile synchronization and I have tried the unregister/register.  I am running with Admiinistrator priveleges and I have turned off my anti-virus.  What next please?

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  1. Brian Tillman [Outlook MVP 2007-2019] 25,880 Reputation points Volunteer Moderator
    2010-08-09T12:53:21+00:00

    Is this on a home PC or a work PC?  If the latter, are you connected to it via RDC?

    Check the permissions on the C:\Config.msi folder itself.  What are they?

    My guess is you're having UAC issues.  Try starting the installation of Office by right-clicking the setup and choosing "Run as Administrator".  Having administrator rights and using the actual "Administrator" account in Vista are different, it seems.

    Brian Tillman [MVP-Outlook]

    If a reply helps, please vote it as helpful. If a reply solves the issue, please mark it as an answer.

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  2. Anonymous
    2010-08-10T20:02:17+00:00

    On Tue, 10 Aug 2010 14:36:53 +0000, Dommycake wrote:

    As far as I can tell everything is removed.  I had already disabled UAC.

    I have now got my Office 2007 back by using Restore.  I am a bit nervous about tring again, without some clear understanding of what is going on.  Why should it say I don't have access to the config.msi folder, when I can click on it and open it?

    Is the folder still there? Rename it to config.old or delete it before

    you try to install Office 2010 again.

    If you did a restore the settings could have been changed and the

    installation could work. But I am not sure...

    Maybe there is/was something changed to the security settings. See:

    http://support.microsoft.com/kb/313222

    Gérard

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  3. Anonymous
    2010-08-10T14:36:53+00:00

    As far as I can tell everything is removed.  I had already disabled UAC.

    I have now got my Office 2007 back by using Restore.  I am a bit nervous about tring again, without some clear understanding of what is going on.  Why should it say I don't have access to the config.msi folder, when I can click on it and open it?

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  4. Anonymous
    2010-08-09T19:34:46+00:00

    On Mon, 9 Aug 2010 15:50:40 +0000, Dommycake wrote:

    This is not going well.  I tried what Brian suggested - didn't work.  So I unintalled Office 2007 and I have now got 2 errors - first an Error 2203 and then the Error 1310.  So, now I feel really stuck - I can't install Office 2010 and I have unintalled 2007.

    It is a home PC so no RDC.  I have full permissions for the config.msi folder.

    No other related Office applications, such as activation wizard,

    proofing tools, Outlook connector and so on installed?

    If yes uninstall them.

    Try to install after a clean boot and/or after disabling UAC:

    http://support.microsoft.com/kb/929135

    http://www.howtogeek.com/howto/windows-vista/disable-user-account-control-uac-the-easy-way-on-windows-vista/

    Gérard

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  5. Anonymous
    2010-08-09T15:50:40+00:00

    This is not going well.  I tried what Brian suggested - didn't work.  So I unintalled Office 2007 and I have now got 2 errors - first an Error 2203 and then the Error 1310.  So, now I feel really stuck - I can't install Office 2010 and I have unintalled 2007.

    It is a home PC so no RDC.  I have full permissions for the config.msi folder.

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