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Got in touch with Microsoft Customer Support who eventually only gave the irrelevant answers above but someone must have been paying attention as an update to Outlook yesterday (Version 2207) seems to have now fixed it.
Outlook not displaying GIF images
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 28.000000000000004%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
DeveloperBCX
11
Reputation points
I get the following error when viewing GIF images served from an ad server: "The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location." When viewing the email in a web browser or other email clients the image loads fine. I am using the following Outlook version: Microsoft® Outlook® for Microsoft 365 MSO (Version 2205 Build 16.0.15225.20172) 64-bit. The URL for the image looks like this https://ad.[redacted].com/zone_static/11111/image/0?89723889. These images were loading fine previously (about a week or so ago).
The BlockHTTPimages registry value is not present in the following guide: https://learn.microsoft.com/en-us/outlook/troubleshoot/message-body/the-linked-image-cannot-be-displayed-error?ic=comm_reply
Outlook | Windows | Classic Outlook for Windows | For business
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 1%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Ken Holmes 11 Reputation points2022-06-08T14:35:23.093+00:00 Users at my organization are having the exact same issue, and the solutions suggested do not work. I wonder if it is a bug related to a recent Outlook update.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 78%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sunny Smith 1 Reputation point2022-07-19T14:45:43.25+00:00 Has anyone found a fix for this issue? The same problem at my organization and none of the recommended solutions have fixed it.
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3 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 36%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYA%3C/text%3E%3C/svg%3E)
YM-ACP 6 Reputation points2022-08-09T04:48:30.633+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 33%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Michael M 1 Reputation point2022-08-11T20:29:14.277+00:00 That's interesting. I've been looking at the release notes for each version and I haven't seen a single mention of the problem. But like you, we've had several users observe that the problem appears to be gone in the past week or so.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 48%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFF%3C/text%3E%3C/svg%3E)
Faery Fu-MSFT 19,751 Reputation points Moderator2022-06-02T06:51:21.467+00:00 Hi @DeveloperBCX ,
Welcome to our forum!
The BlockHTTPimages registry value is not present in the following guide
Yes, if the option isn't set/changed, then it isn't shown in the Registry either.
According to my search, this issue can be caused by serval reasons, given this case, it is recommended you try the following troubleshootings:
- To help narrow down whether the issue is due to any third-party add-ins, please run Outlook in safe mode (type outlook.exe /safe in run command) and see whether this issue continues.
- Images may also not be shown when you have adjusted your security settings for Internet Option in Windows and enabled the option: Do not save encrypted pages to disk.
You can enable this option in the following way;
Control Panel > Internet Options > tab Advanced: disable: Do not save encrypted pages to disk
- If this doesn’t help, personally I’d recommend creating a new profile.
(1)Exit Outlook.
(2)In Control Panel, click or double-click Mail.
(3)Choose Show Profiles> Add. In the Profile Name box, type a name for the profile, and then choose OK.
(4)Add your account to test if the problems is resolved.
If you still need further help on this, feel free to contact us!
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.-
DeveloperBCX 11 Reputation points
2022-06-02T12:26:18.5+00:00 Running outlook in safemode does not solve the issue.
Disabling "Do not save encrypted pages to disk" also does not help.The third option is to set up my email account in the windows desktop app instead of Outlook. GIF images do load here as well as any other email client, just not Outlook.
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Faery Fu-MSFT 19,751 Reputation points Moderator
2022-06-07T06:04:29.227+00:00 Hi @DeveloperBCX ,
Thanks for your reply, it is recommended you repair office from control panel and see if the issue continues. -
Harry Robb 16 Reputation points2022-06-07T09:17:30.3+00:00 This also has not worked for me, it's happening on new installations of Windows/ Outlook too.
Believe this is caused by a recent Windows or Outlook update, was working fine up until early last week.
Thank you
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DeveloperBCX 11 Reputation points
2022-06-07T13:02:18.907+00:00 I tried repairing outlook, the issue still persists.
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Faery Fu-MSFT 19,751 Reputation points Moderator
2022-06-14T07:33:32.457+00:00 Hi @DeveloperBCX ,
Is there any update on this thread? If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well. Thanks for your understanding. -
DeveloperBCX 11 Reputation points
2022-06-14T12:25:05.707+00:00 The issue still exists. Many other people in my organization as well as outside clients are reporting the same issue. Seems to have started simultaneously around 3 weeks ago.
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Faery Fu-MSFT 19,751 Reputation points Moderator
2022-07-05T05:37:20.417+00:00 Hi @DeveloperBCX ,
Have you checked the option mentioned in this official document: https://support.microsoft.com/en-gb/office/the-animated-graphic-in-my-e-mail-message-doesn-t-work-a5e8a2a3-9d86-4203-8920-c88cb8739e34
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Harry Robb 16 Reputation points
2022-07-18T08:53:48.03+00:00 Sorry after doing this we haven't had an improvement with viewing GIFs within Outlook.
Thanks
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DeveloperBCX 11 Reputation points
2022-07-18T12:04:04.973+00:00 No change here as well. The issue is not with all gifs. Only gifs without .gif in the source URL are having the issue on Outlook for Windows.
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Michael M 1 Reputation point
2022-07-21T15:25:15.16+00:00 @Faery Fu-MSFT We are having the same issue that other users have commented on. The problem must be caused by an Outlook update. I rolled back to an earlier version of Outlook, and the problem was immediately resolved. Yet others within my organization who are running build 15225.20204 or later continue to have problems.