This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I am trying to use the Microsoft Office Cusomization tool to setup a MSI install file for Office 2010 64bit. The tool work file and creates the msi file. I get to the tool by going to the x64 bit folder on the office 2010 install disk.
I setup a new Windows 7 virtual machine and tried to use the MSI file to instll office 2010 and i get the error:
"The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program"
If I just click setup on the office 2010 dvd it installs fine on the same window7 VM.
Does anyone have a idea how to figure out why the windows installer keeps failing or what it is looking for?
If I click on the same msi on a system that has office 2007 installed I get the same error.
Thanks for the help
jbabe
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Click on the link below on how to use the Office Customization Tool (OCT) to customize an installation of Microsoft Office 2010.
Awesome! All I need to do was move the msp into the updates folder and it worked. Thank you so much!
If you are doing an initial installation of Office 2010 (such as Office 2010 Professional Plus), you can save the Setup customization .msp file (that you create with the Office Customization Tool) in the Updates folder. You can place only one customization .msp file for each Office 2010 product that you are installing in the Updates folder for an initial installation. Then when Setup runs, Setup searches the Updates folder on the installation point (that contains the Office 2010 source files) for a Setup customization .msp file specific to the product that is being installed.
See the following articles for more information: