Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hello pears150,
The product key on the Certificate of Authenticity (CoA) on the bottom of your laptop is for the Windows installed on the computer, it is not for Office. The bonehead from HP should have known that :-(
The product key for a full packaged retail (traditional disc) product of Office H&S 2007 would be inside the retail package that was purchased at Best Buy. The PK is printed on a yellow-orange Proof Of License label that is located on the pivoting disc holder tray in the retail package. Entering this PK into Office should "unlock" it and convert it to a full licensed and activated product.
There is a slight chance that the above may not work.
If you enter the PK from the package into Setup or the Activation Wizard and it is rejected as "invalid," that tells us that the type of Office installation that was put back onto the computer after running the factory recovery is the "2007 Office System" which will not accept the retail product key. In that case, you would uninstall the 2007 Office System that got put back on the computer by the recovery process, restart, and then either install Office H&S 2007 using the full retail discs bought at Best Buy, OR, download the retail installation files for Office H&S 2007 from this link: http://www.microsoft.com/office/downloads/
Post back and let us know how you are doing :-)