Printer properties function address caused a protection fault error.

Good morning,

OK, so we figured out the issue.

Before I continue... our setup is WS2008R2 with 95% W7 x64 clients and 5% XP (No Vista).

Issue

• Our network/server printer instance downloaded an updated driver.
• This updated driver was not updated on some client computers as these computers had some services/3rd party software packages linked to them which prevented the update taking place.
• Therefore anytime the client went to print the client driver clashed with the updated server driver resulting in a corrupted client driver and settings wiped on the server printer setup.

Solution - Only W7 applicable (possibly Vista but untested)

The solution is to completely remove the current printer driver from each client machine fully and then reinstall the network instance with the updated driver.

1. Log into the client computer. You can use the end users account.
2. Remove any printer instance(s) that uses the printer driver(s) in question.
3. In the search bar type 'printui.exe /s /t2'. This will open the Printer Server Properties UI.
4. Open the Drivers tab.
5. Select the drivers of the affected printer(s).
6. Click on Remove. Click on remove driver and driver package.
7. Confirm the deletions *
8. * You will most likely be unable to remove the drivers as the drivers are associated with some service(s) and/or 3rd party software (PPopup.exe for ex for some of ours (a print monitoring tool)). If this happens include steps 9 - 19 to resolve this.
9. Open up the registry (regedit).
10. Find the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Print Processors\
11. Rename any subfolders/keys from name to name.old. Ex: change winprint to winprint.old.
12. Open up local services.
13. Restart the Print Spooler service.
14. Repeat steps 2 - 7.
15. The driver package should now remove no problem
16. Back in the registry rename the Print Processors back to their original names. Ex: rename winprint.old back to winprint.
17. Close the registry
18. Restart the Print Spooler service.
19. Close services
20. Check your network printer settings on the server. Ensure all settings are ok.
21. Install the network printer on the client computer
22. You should get the 'Do you trust this printer?' prompt. If you do then click on Install driver and this means it is installing the drivers from scratch (we did not get this prompt on one computer and it still worked though).
23. Test printing
24. That should be that.

I cannot take credit for this solution as I found it in http://social.technet.microsoft.com/Forums/windows/en-US/b6c03300-fbed-4604-85fe-edbb811d769e/failed-to-remove-printer-driver?forum=w7itprogeneral

I hope it works for you.

Kev

This solution doesn't work for me.  Although my issues are a little different.

We are running Windows 7 on Lenovo products (both desktop PC and laptop)

Printing to various Xerox 7345 Multi-function printers, and a Virtual Printer queue (a queue that prints to a user's account, so that they can go to any printer in the building)

Printing from a variety of different programs.

Whenever the print preferences of the printer are selected, windows displays:

"Function Address 0x3d2fc77e caused a protection fault. (exception code 0xc0000005).  Some or all property page(s) may not be displayed."

I have tried changing the default printer - no good

I have tried to delete and recreate the printer - no good

I have tried to reinstall the drivers - no good

I have tried multiple users - no good

I have tried multiple machines - no good

Any other suggestions?

Hi folks,

I am the printer admin in our college and lately some end user computers have started somehow clearing printer settings which have been setup on the printer server.

Ex: Each printer requires a code copied into the printer properties to allow end users to print and to restrict colour usage. When some end users connect to their office printers they wipe this code from the printer instance setup on the server. which therefore affects anyone else using that network printer.

I have yet to figure out how/why this is happening. I have tied this issue down to particular user computers but what they have in common that is causing this I do not know yet.

My quick fix is to

• setup individual network printer instances for those end users causing this particular issue,
• restore all printer driver settings on the server,
• delete the printer instance on the end users computers,
• reinstall under a local admin (reinstalling under their own account results in different errors including the 0x50085a97 error (It appears to point back to permissions))
• and then reinstall under their own account (after you have successfully installed and tested it under a local/domain admin account).

I thought the issue was related to a particular computer image being deployed but it appears to be happening over several of our HP computer models all working off W7 x64.

I am only beginning to investigate this. If I find something I will post back on this.

This solution doesn't work for me.  Although my issues are a little different.

We are running Windows 7 on Lenovo products (both desktop PC and laptop)

Printing to various Xerox 7345 Multi-function printers, and a Virtual Printer queue (a queue that prints to a user's account, so that they can go to any printer in the building)

Printing from a variety of different programs.

Whenever the print preferences of the printer are selected, windows displays:

"Function Address 0x3d2fc77e caused a protection fault. (exception code 0xc0000005).  Some or all property page(s) may not be displayed."

I have tried changing the default printer - no good

I have tried to delete and recreate the printer - no good

I have tried to reinstall the drivers - no good

I have tried multiple users - no good

I have tried multiple machines - no good

Any other suggestions?