A family of Microsoft word processing software products for creating web, email, and print documents.
In my opinion, there are a lot of things that need fixing with the cross-referencing function. I've listed many of them in two blog posts, with suggestions for what I'd like to see; others have added comments and suggestions too:
* http://cybertext.wordpress.com/2009/05/28/word-annoyance-cross-referencing/
* http://cybertext.wordpress.com/2010/08/16/message-to-microsoft-fix-words-cross-reference-dialog-box/
I've edited well over 1000 long reports (most are 100+ pages; some are 500+ pages). All have tables and figures, and all have cross-references, so I use this cross-reference dialog box many times a day.
For me, this dialog box is probably up there in the top 5 of the least-friendly things about Word (2003, 2007 or 2010), and it doesn't seem to have been touched as far as design and functionality go when Microsoft has released newer versions of Word.
--Rhonda