Setup can't find a version of Microsoft Office on your computer in instillaiton

Sorry I should have made that clearer. I guess Office XP is referred to as "OFFICE10" in program files (correct me if I'm wrong), so I clicked on that when it asked me to browse for an upgradeable product which didn't work. And when I inserted the Office XP disk during the Office 2007 installation and clicked browse and clicked on the drive the XP disk was in, this also didn't work. So i thought I could fix it by uninstalling both Office 07 and XP and reinstalling them, but in control panel the setup didn't respond. So I manually uninstalled both of them (deleted registry values, deleted folders in program files) and now when I try to reinstall 07 it says "Setup can't find a version of Microsoft Office on your computer", and when I try reinstalling XP it doesn't respond. By the way I did download Office 10 free trial and when it expired I went back to Office 2007 which is when it stopped working.

And now I have a new problem. I clicked on the helpful link you gave me and scrolled down to the bottom and uninstalled Microsoft Office 2010 with the Microsoft Fix It utility. Now when I try to install Microsoft Office 2007, I get passed the qualifying product but when I install, it says "the installer has encountered an error" at the very end of the installation.

What exactly do you have installed from the Office range of products? Your message refers to XP, 2007 and 2010.

If you have performed a default installation of 2010 (maybe a trial) on a PC with 2007, it will remove 2007, which is probably why it wouldn't work.

2010 is not an upgrade product so doesn't need a previous installation to validate. Your 2007 installer appears to be an upgrade version, which does require a qualifying product i.e. Office XP. 2010 is not a qualifying product.

The presence of 2010 is the apparent cause of the problems. Uninstall 2010 http://support.microsoft.com/kb/290301

Re-install 2007 and at the point the installer requires the qualifying product, insert the XP disc. If that too was an upgrade product, you may have to locate the product that it was an upgrade to and use that instead.

If you then require 2010 re-install that as a custom installation without removing 2007, or you will be back where you started.

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I uninstalled Office 2007 because it wasn't working. Now I am trying to reinstall it but when I do it says "Setup can't find a version of Microsoft Office on your computer". So I click browse and select "OFFICE10" in program files which says "The path you have chosen does not point at a qualifying upgradable product, and I inserted my CD of Office XP and selected which also doesn't work. I know this isn't true because I installed Office 07 before with the exact same installation of XP which worked as the ugradable product.

Graham Mayor - Word MVP

www.gmayor.com

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