Hello there,
i have an laptop Toshiba L605 using Windows 7 Home premium, have installed Office 2010 Home and business, yesterday i cant run my powerpoint, its have error 0xc0000005, when i try to repair using cd installation, windows has stop working. Here the event status
:
Log Name: Application
Source: Application Error
Date: 5/4/2011 10:24:33 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: NB-Sudjito
Description:
Faulting application name: POWERPNT.EXE, version: 14.0.4734.1000, time stamp: 0x4b58faef
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00801aee
Faulting process id: 0xc60
Faulting application start time: 0x01cc0a0266c13aa9
Faulting application path: C:\Program Files\Microsoft Office\Office14\POWERPNT.EXE
Faulting module path: unknown
Report Id: a5acbdee-75f5-11e0-9096-b482fe5f00ff
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-05-04T02:24:33.000000000Z" />
<EventRecordID>77245</EventRecordID>
<Channel>Application</Channel>
<Computer>NB-Sudjito</Computer>
<Security />
</System>
<EventData>
<Data>POWERPNT.EXE</Data>
<Data>14.0.4734.1000</Data>
<Data>4b58faef</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>00801aee</Data>
<Data>c60</Data>
<Data>01cc0a0266c13aa9</Data>
<Data>C:\Program Files\Microsoft Office\Office14\POWERPNT.EXE</Data>
<Data>unknown</Data>
<Data>a5acbdee-75f5-11e0-9096-b482fe5f00ff</Data>
</EventData>
</Event>
This when i try to repair using CD :
Log Name: Application
Source: Microsoft Office 14
Date: 5/4/2011 10:25:36 AM
Event ID: 5000
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: NB-Sudjito
Description:
The description for Event ID 5000 from source Microsoft Office 14 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Office12Setup
{10140000-0F00-0000-0000--0000000FF1CE}
14.0.4755.1000
X
MsiAPICallFailure
SINGLEIMAGE\SingleImageWW.xml
X
X
the message resource is present but the message is not found in the string/message table
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft Office 14" />
<EventID Qualifiers="49152">5000</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-05-04T02:25:36.000000000Z" />
<EventRecordID>77254</EventRecordID>
<Channel>Application</Channel>
<Computer>NB-Sudjito</Computer>
<Security />
</System>
<EventData>
<Data>Office12Setup</Data>
<Data>{10140000-0F00-0000-0000--0000000FF1CE}</Data>
<Data>14.0.4755.1000</Data>
<Data>X</Data>
<Data>MsiAPICallFailure</Data>
<Data>SINGLEIMAGE\SingleImageWW.xml</Data>
<Data>X</Data>
<Data>X</Data>
</EventData>
</Event>
Anyone can help me? thank you