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MS Office 2010 will not connect to the Internet

Anonymous
2011-05-19T14:42:31+00:00

While running Microsoft Office 2010, office will not connect to office.com.  In clipart, only one picture comes up and when I try to go to Help, it tells me I am offline regardless of what I do.  I do have an active Internet connection and I was able to access Microsoft's office.com up until a week ago.  What has changed?  How can I make this work again?  Running Windows XP  Pro, SP3, 2.6GhZ Duo Core, 2GB Ram, 300GB HD.  Have a static IP, tried using DHCP, but it made no difference.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2011-08-14T04:22:00+00:00

    First try renaming the ‘Microsoft Help’ folder and then repair.

    Follow the steps given below to rename the Microsoft Help Folder:

    1.    Click on Start > All Programs > Accessories > Run > Type %Programdata% and Click OK

    2.    Rename the 'Microsoft Help' folder as 'Microsoft Help. OLD'

    Then try to repair Office 2010 and verify the status. To do so go to Control Panel > Add/Remove programs > Right click on the Office 2007 suite installed > Click on Change > Repair > Continue

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  2. Anonymous
    2011-08-04T14:23:31+00:00

    Unfortunately I have not found any resolution to this problem.  It seems to be happening on other systems as well.  I thought it was perhaps a problem with systems that had older versions of Office installed on them previously before updating to MS Office 2010 and there was some issue with files left behind.  However, I am having the same issue on a gentlemen's computer which is brand new and has only ever had Office 2010 on it.  It may be an update causing it or a conflicting driver.  Microsoft Diagnostics find nothing and uninstalling/reinstalling does no good.  I am sorry I could not be of any further help.  However, if you do come across a solution, please share it with me!!!

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  3. Anonymous
    2011-05-20T07:04:21+00:00

    Open Word > File > Options > Trust center > Trust center settings > Privacy option > Check the option ‘connect to Office.com for update content when I’m connected to internet’ and verify the status.

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  4. Anonymous
    2011-05-25T04:03:53+00:00

    Check for multiple versions or trial version of Office under control Panel > Add/remove programs. If found uninstall then verify the status.

    Try opening Word in application safe mode and check if the issue occurs. To open Word in application safe, click start > All Programs > Microsoft Office > Press and hold the Ctrl key and click ‘Microsoft Office Word 2010’.

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  5. Anonymous
    2011-05-20T14:19:56+00:00

    Thank you for your reply.  I already checked that and everything is already check marked. Any other suggestions?

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