Share via

Getting "Interface not supported"

Anonymous
2011-07-25T18:55:18+00:00

Getting "Interface not supported" error message using same 3rd party tool that launches Word via Ole automation. On one workstation, all is fine, on the other workstation we get the not supported message. Have tried RegSvr32 ole32.dll and regsvr32 oleaut32.dll, no help.  Any help appreciated.

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous
2011-07-27T18:18:58+00:00

I want to follow up with what I know at this time.

I had the customer do a fresh wipe and operating system installation (XP). Then the same installation of Office/Word was added and this fixed the issue. Why? Who knows.

This seemed like overkill for this issue, but it was the last thing we could think of. On second thought, we may have tried a new profile before the Operating System wipe.

Was this answer helpful?

1 person found this answer helpful.
0 comments

3 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2011-07-26T13:05:28+00:00

    Sorry, I wasn't clear. I am the author of the 3rd party tool using standard IInterface com objects. I use Delphi and a TWordApplication component. The registry entry of Word.Application is present. The correct GUID is associated to this class. This app works just fine on multiple workstations. The simple Delphi app is basically a do-nothing/test app that simply reports the word version ---> ShowMessage(WordApplication1.Version) Nothing else.

    Have tried uninstall/re-install of Word. I have watched the re-install process of Word, and noticed the registration of type libraries during the install progress. Everything of the install seems correct.

    All installation was done as administrator with admin privleges on execute of setup.exe.

    The registration of ole32.dll and oleaut32.dll using regsvr32 was successfull.

    My 1st guess is this is a student version of Word, or possibly limited somehow?

    Thanks for your reply. still seeking a direction on this one.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2011-07-26T06:56:53+00:00

    What 3rd party application are you using to pull up Word?

    Do you have the option to pull up word in the 3rd party program or do you do it from within word?

    Were you able to register the OLE32.DLL file successfully?

    Are the computers on a domain?

    Register the Ole32.dll file through the following command and check if it helps.

    Click Start, click Run, type the following command in the Open box, and then click OK:

    Regsvr32.exe %Windir%\System32\Ole32.dll

    In the RegSvr32 dialog box, click OK

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2011-07-29T02:31:50+00:00

    You could’ve tried that. May be the problem would’ve been integration between the 2 programs.

    Glad to know that the issue is resolved.

    Was this answer helpful?

    0 comments