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internet links not working in Outlook 2010. "General Failure. The URL Was: http://frustration.com, etc. Application not Found"

Anonymous
2010-08-24T17:52:32+00:00

I've tried all the solutions I've been able to find re 2007, etc.  None has worked.  I reset explorer to default internet browser, re-linked all file associatinos such as HTML, SHTML, etc. to internet explorer.  Nothing works.  This really is frustrating.  All the great features of Outlook 2010 are more or less off set by this bug.  Has anyone found a way to fix this?  Thank you.

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  1. Anonymous
    2010-08-25T09:48:54+00:00

    Try the steps below and check if it resolves the issue.

    Disclaimer: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk

    Visit the link below for more information on registry back-up:

    http://windows.microsoft.com/en-us/windows7/Back-up-the-registry

    Click ‘Start’ and type ‘Run’ in the ‘Search programs and files’ box above ‘Start’ and hit ‘Enter’. In the Run window type ‘regedit’ (without quotes) and click ‘Ok’. Now navigate to the following location:

    HKEY_CLASSES_ROOT\FirefoxURL\shell\open\ddeexec

    At the right pane double click ‘(Default)’ and clear the ‘Value data:’ field and click ‘Ok’.

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  1. Anonymous
    2012-01-05T15:23:10+00:00

    I have had a problem for a long time where outlook was unable to open hyperlinks -- it would always ask you for what to open it with polluting the registry with a number of strange extensions (from the end of the url).  I dealt with it until a link had .exe on the end (it was an internal download link) which then caused windows to forget what to do with .exe files. 

    Citrix had a similar issue and had the magic register key set after resetting the browser associations,...

    Copy this to a .reg file and import it to complete the association.

    ......

    Windows Registry Editor Version 5.00

    [HKEY_CLASSES_ROOT\htmlfile\shell\open\command]

    @=""C:\Program Files\Internet Explorer\iexplore.exe" -nohome"

    [HKEY_CLASSES_ROOT\htmlfile\shell\opennew\command]

    @=""C:\Program Files\Internet Explorer\iexplore.exe" %1"

    [HKEY_CLASSES_ROOT\http\shell\open\command]

    @=""C:\Program Files\Internet Explorer\iexplore.exe" -nohome"

    [HKEY_CLASSES_ROOT\https\shell\open\command]

    @=""C:\Program Files\Internet Explorer\iexplore.exe" -nohome"

    [HKEY_CLASSES_ROOT\IE.HTTP\shell\open\command]

    @=""C:\Program Files\Internet Explorer\iexplore.exe" -nohome"

    [HKEY_CLASSES_ROOT\IE.HTTPS\shell\open\command]

    @=""C:\Program Files\Internet Explorer\iexplore.exe" -nohome"

    [HKEY_CLASSES_ROOT\mms\shell\open\command]

    @=""C:\Program Files\Internet Explorer\iexplore.exe" -nohome"

    "MPlayer2.BAK"=""C:\Program Files\Internet Explorer\iexplore.exe" -nohome"

    [HKEY_CLASSES_ROOT\pnm\shell\open\command]

    @=""C:\Program Files\Internet Explorer\iexplore.exe" -nohome"

    [HKEY_CLASSES_ROOT\rtsp\shell\open\command]

    @=""C:\Program Files\Internet Explorer\iexplore.exe" -nohome"

    [HKEY_CLASSES_ROOT\rtspu\shell\open\command]

    @=""C:\Program Files\Internet Explorer\iexplore.exe" -nohome"

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  1. Anonymous
    2010-09-28T12:37:30+00:00

    On Tue, 28 Sep 2010 10:36:55 +0000, sdpate wrote:

    I have the exact same symptoms with Win 7 64 bit Ultimate, Office 2010 home and small business. I had installed Google Chrome, hyperlinks disappeared a few days later.

    Since then I have

    1. uninstalled Chrome
    2. cleaned out the registry entries around html
    3. uninstalled Office 2010 then re-installed it, checked registry again and the proper defaults are there
    4. ran the Fixit from Microsoft
    5. re-installed Windows 7 as a repair (i.e. did not format the hard disk)

    Still no hyperlinks. They don't even work in Outlook help files where the message is "Error launching browser"

    Any other suggestions would be appreciated.

     

    Set the default browser again. Explicitly choose a default browser in

    Windows.  Default Programs -> Set Program Access and Computer Defaults

    -> Custom -> check the desired browser.

    Does that help?

    Gérard

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  2. Anonymous
    2017-09-22T22:02:24+00:00

    this is pretty easy,

    probably a good idea to Export all of your bookmarks and store that file just in case

    Just go get the latest firefox installer at firefox.com as registry fix had nothing for the default value - its a non fix

    download  FF

    go to control panel and set default browser to IE or Edge, doesn't matter

    run the firefox installer

    tell firefox to check its the default browser each time.

    Once the first prompt asking this occurs then disable that prompt .. walla done

    go back to Outlook, should work fine.  this fix worked for Outlook 2010

    10 minutes total if that

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  3. Anonymous
    2010-10-11T14:42:54+00:00

    Hi all, I had this same problem.  I didn't go through any of the steps mentioned above.   Instead I had to associate the '.com' file type with my browser.  control panel > programs > default programs > Associate a file type or protocol with a program.  For me, the '.com' file extension wasn't associated with a program.  I simply modified the extension to open with firefox and viola; problem fixed. 

    Not sure how this problem happened in the first place but either way, hope this helps.

    -Scott

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