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Book Fold Double Sided Print Crash

Anonymous
2010-09-23T17:23:28+00:00

I am attempting to print a document in a book fold format and want to use double-sided printing (manual). I have done this in the past using Office 2003 with Windows XP. Ever since upgrading to Office 2010 using Windows 7, I been unable to get it to work.

The problems are the same regardless of whether I am printing to my Epson 2400 or my Brother HL-2140. therefore I have concluded it is a Windows / Office issue and not a print driver issue. I am using the latest drivers for both printers.

The document is formated as a half-letter document and I intent to print it on letter paper with two pages on each side.

Using the Word print commands: I select letter paper, book fold and manual double-sided. When I hit the print button Word crashes and attempts to recover. Again, the same for either Epson or Brother. If I deselect double sided, the document prints fine but with two pages on one side of the paper and blank on the other side (not usable for booklets).

Using the Epson or Brother book fold commands: The document prints on the correct sides of the pages, but confusion between the size of the document format (half-letter) versus the output page size (letter) causes the image to scale down to half size. Again, the same for either Epson or Brother.

Any ideas of what I m doing wrong?

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2010-10-08T08:54:52+00:00

    I have found a solution to the problem.

    First: select Book Fold in the Windows Print Screen under Page Setup (at the bottom of the settings section), but leave the Option set to Print One Side

    Second: Go to the Epson Printer Properties (at the top of the settings section) and set the option for double sided but leave the Folded Booklet option unchecked

    The booklet will print properly.

    If you select double sided printing in the first step, Word crashes.

    If you select Folded Booklet in the second step, the image reduction is doubled and the image is reduced to one-quarter page size.

    I was never able to identify any issues using the recommendations of the prior response from Terry. I was unable to determine if the wwlib.dll was wrong or corrupt. Perhaps if I had the proper version number and size I could check it that way.

    Brent

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  1. Anonymous
    2012-08-27T21:59:08+00:00

    All of the responses are bogus, I tried them all! I HAVE FOUND THE ANSWER! For some stupid reason MS WORD 2010 does not like an ODD NUMBER OF PAGES WHEN PRINTING MANUAL DUPLEX BOOK FOLD DOCUMENTS.

    I tried all of the solutions and one day it worked, my document printed!!! I usually only have a 3 page Sunday School Teaching document, front page, and 2 inside pages of a single sheet of paper. I have to print it to a PDF document first to get it to print book fold. This day it was unusally long at 4 pages and it PRINTED WITH NO PROBLEM! I thought a recent MS Update had done the trick. But the next week I again had the printing problem! So I went back to the previous week's document and it printed fine again. Only difference was the number of pages from one week to the next. So I went some of my older documents that had 3 pages, inserted a few carriage returns to make my document 4 pages long and Voila! It works. I thought it would work the same way with 5 pages (bad), 6 pages (good), etc...but that wasn't it. You have to make your document a multiple of 4 pages (booklet page count). So add some carriage returns to your document to make it a multiple of 4, 8, 12,16, 20, etc!

    Work around - make your document a multiple of 4 book folded pages.

    MICROSOFT, GET IT FIXED!!!!

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  2. Anonymous
    2010-09-25T17:11:31+00:00

    Here is the Event Log Information:

    Faulting application name: WINWORD.EXE, version: 14.0.4762.1000, time stamp: 0x4bae25cd

    Faulting module name: wwlib.dll, version: 14.0.4762.1000, time stamp: 0x4bae266d

    Exception code: 0xc0000005

    Fault offset: 0x000000000002dec0

    Faulting process id: 0xb34

    Faulting application start time: 0x01cb5cd286bb1578

    Faulting application path: C:\Program Files\Microsoft Office\Office14\WINWORD.EXE

    Faulting module path: C:\Program Files\Microsoft Office\Office14\wwlib.dll

    Report Id: 06cc7d9c-c8c6-11df-aa45-0013d4c2a5fb

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  3. Anonymous
    2010-09-25T17:05:50+00:00

    It seems to be an application problem. To test whether it was a document problem I did two procedures. First, I converted the document into a PDF files and tried to print it using Adobe Acrobat Reader as a booklet using the Epson and then the Brother printer drivers. In both caes the problem of the scaled page occurred. Ending up with a half size print.

    Then, I used your recommendation and opened the document with Open and Repair. When I tried to print using the windows print commands for Book Fold and double sided, Word crashed.

    I will attempt to gather the detailed error report as you suggest and then post that information.

    Remember, there seems to be two issues working here. First, the crashing of Word when Book Fold and Double sided print are selected; and second, the disconnect between Windows and the two separate printer drivers (two different manufacturers concerning scaling when the print driver book fold option is selected.

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  4. Anonymous
    2010-09-24T07:10:28+00:00

    Is the issue document specific or application specific?

    If it’s document specific, repair the problem file using the steps given in the following link:

    http://support.microsoft.com/kb/893672

    If it’s application specific, provide detailed error report for Word crash using   Event Viewer.

    Meanwhile you may try the troubleshooting steps given in the link below:

    http://support.microsoft.com/kb/918429

    Note: read all disclaimers prior to registry changes.

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