windows 7: how to erase an item stuck in print queue for the wrong printer

Try the following and then try printing and verify the result:

·   Turn off your printer. Right click Computer and click Manage.

·   In the resulting dialog, expand Services and Applications, then click on Services. Scroll down the resulting list to find Print Spooler.

·   Right click on Print Spooler and click on Properties.

·   Click on Stop to stop the print spooler. (You can leave this dialog open.)

·   Now, use Windows Explorer to navigate to the folder c:\Windows\System32\spool\PRINTERS. A quick way to do this is to click on Start then Run and then enter ‘c:\Windows\System32\spool\PRINTERS’ as the item to run.

·   Delete the contents of this folder.

·   Back at the Printer Spooler Properties dialog, click on Start.

·   Turn your printer back on.

·   Print something.

1. Open the Windows Control Panel.
2. Under Hardware and Sound, choose View Devices and Printers.
3. Under Printers and Faxes, select the printer where the document is stuck and double-click to open it.
4. Select the stuck document.
5. On the Document menu, click Cancel.