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Error 1704, Microsoft office single image 2010

Anonymous
2013-03-15T02:03:06+00:00

My word and excel stopped working for no reason, I have Microsoft Office Home and Student 2010, I bought it after I bought my computer, it has worked for two years or so and isn't working now. I've tried to do this as well, doing the reinstall and the repair. It does not work. It keeps saying "Error 1704..An Installation for Microsoft Office Single Image 2010 is currently suspended. You must undo the changes made by that installation to continue. Do you want to undo these changes?" I don't know what any of that is, but no matter which i choose (yes or no) it doesn't work at all. It freezes or the troubleshooter pops up and it shuts down my computer. I'm very frustrated, i don't understand why something would be suspended? I need answers badly, i'm a college student and use these constantly. Thanks.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2013-03-15T02:47:51+00:00

    "Single Image" refers to the installation file used at the factory to install all 3 retail trials at the same time.

    Please confirm that this error occurs even after you have booted the computer recently.

    Here is a possible fix for a 1704 error

    Code 1704

    I installed Microsoft 2013. The process stopped for a long time, so I canceled the setup. However, the cancelling of the setup also jammed, so I used task manager to stop the task. When I tried to install again, the error showed up. Thanks.

    *************

    I will help you install Office 2013, ensure there are no traces of Office 2013 installation present on the machine. Follow the steps from the article below to remove all traces of Office 2013: http://support.microsoft.com/kb/2739501

    http://support.microsoft.com/kb/2739501

    Try to install Office 2013 and check for results. If the issue persists, then restart computer in Windows Clean boot following these steps and then install Office 2013:

    • Press the Windows + R key on the keyboard.
    • In the Run windows type MSCONFIG and click Ok.
    • Click the Boot tab and uncheck Safe Boot option.
    • On the General tab, click to select the option Selective Startup, and then click to clear the option Load startup items check box.
    • On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.
    • On the Startup tab, click Open Task Manager. In the Task Manager window under startup tab, right click on each startup item which are enabled and select Disable.
    • Click OK, and then click Restart.

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