Good afternoon:
I'm having some issues activating Office 2013 via KMS server. My environment is:
KMS Server:
- Windows 2012, Volume Activation role added
- Hosting KMS for Windows 2012/8, Office 2013 and (hopefully) 2010
KMS Clients
- Windows 8, 7
- Windows 2012, 2008
- Office 2010
- Office 2013
Currently, my KMS server can Activate Windows OS correctly. It can also activate Office 2010. I need it to be able to activate 2013 as well, but after configuring it for 2010, 20013 broke.
Here are the steps I followed to break it:
- Installed Windows 2012 and added the Volume Activation role
- Added KMS key for Windows Server; activated. Verified with my 2012 machines that this worked properly.
- Installed KMS Host for Office 2013 (not the preview)
- Added Office 2013 KMS key and activated. Verified that activations were working on my 2013 clients.
- Installed Office 2010 KMS host per the instructions in the following Microsoft Article:
http://blogs.technet.com/b/odsupport/archive/2012/10/29/how-to-install-the-office-2010-kms-host-license-pack-on-windows-8-or-windows-server-2012.aspx
6. Verified 2010 clients were activating properly
At this point, 2013 clients stopped activating when I used VAMT to force a KMS activation to this server. Instead of activating, they immediately fail with the following error:
A licensing provider for the specified product cannot not be found
Parameter name: product
To resolve the issue, I have tried the following:
- Reinstall the 2013 KMS host on the KMS server.
When I do this, I'm prompted for a key, but the activate radio button is grayed out. However, I can manually activate the key fine.
- I've attempted to delete the product key for 2010 -- still can't activate 2013.
- Remove the Volume Activation role, restarted, re-added the role and then added all of my keys back (they didn't appear to have actually been removed)
I have a feeling that the 2010 install overwrote some important files for 2013, and now it doesn't fully recognize the 2013 product. I believe my fix will be to remove the product information for 2010 and 2013, but I don't know where the product information
is stored or how to uninstall it.
Any help is *greatly* appreciated.