mail merge not working with office 2013

I'm not trying to just email a document as an attachment.  I'm trying to use a word document as a template that will then send 75+ emails with individual personalized information in each one (name, address, etc).  That's what I've done with every other version of office in the past via the mail merge function.  Isn't that the intent of the mail merge?  

I just tried, and my old computer running Office 2007 still works just fine to do this.  It's only been two months but so far office 2013 has been very disappointing.  Nothing has just "worked" like things have with other versions.  With outlook in particular I've had to try all sorts of work arounds to get it set up properly.  I'm now using the Icloud to sync my outlook and my Iphone (because google stopped working) but use the POP settings with my gmail account because I like the messages to remain on the server differently than in my outlook. 

So under the account settings I have one email account in outlook (POP/STMP) account, but two different data files with Icloud as the default.  But since there is only ONE email account, isn't that the one that Word would be connecting to through the mail merge regardless?

The only way I could get this to work in Word 2013 and with Windows Live Mail as mail engine was by selecting "Plain text" as the mail format in the final dialog box. Using HTML as mail format does not work, even though Windows Live Mail supports it just fine (and is even using it as my default).

To my mind, this is clearly a bug, but for the limited use I have, the workaround is acceptable.

Hi Doug

I am having a similar problem to Dan.

I can send a email from word using the flie - share - email option and it does use outlook to send it. I do however have Thunderbird on my computer as well. (Could there be a conflict here with the word mail merge)

This is what i do - open word - mailings - add reciepients (from excel) - add 1 or two fields to pull data from excel file - preview (all is working fine with excel info) - then i click on finish merge - add in a subject and click send e-mail. 

You can see that word in going through all the info as the different names flicker on the screen as if its processing them, but when you go to outlook not e-mails have been sent and there are none waiting in my outbox. There seems to be a disconnect between word and outlook and im not sure what or how to find it.

im using windows 8

Regards

Nic

It has been reported previously that once you have executed a merge using Plain Text as the format, you will then be able to execute to email in HTML format.  Worth a try.

Thanks Doug, you really saved my day.

Best regards.