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How can I talk or chat with an Excel support person?

Anonymous
2011-08-09T04:14:42+00:00

I have had an Excel macro written by making a contract with an unknown programmer in another country.  I am unable to use the program because it is in read only mode.  I want to work with a trusted Excel professional to get it working without compromising my security.  Am ready to pay immediately for this service.

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2016-05-12T19:11:58+00:00

    Hi good evening,

    I am facing some formula issue in excel

    3 people found this answer helpful.
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  2. Anonymous
    2013-05-10T08:23:56+00:00

    when i open the excel its open blank screen it will come after 10 min

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  3. Anonymous
    2011-08-10T11:03:33+00:00

    I am not sure just what assistance Microsoft can provide you - although they may be able to talk you through a process to get the file out of read only mode.

    If you do not have success with them, try clicking on my name next to this post which will take you to my profile here.  My email address is contained within the text there.  You can get in touch with me, send me a copy of the file, explain the problem again to me and convince me that you have rights to the application and I'll see what I can do. 

    Since I've been on the other side of the fence in such a battle (people contracted for code but did not complete payment for a completed product) I'm wary of such a situation as you describe.  I will need convincing in the form of copies of communication exchanges between you and the programmer - copies of written correspondence, forwarded emails containing original headers, that type of thing, before I'll attempt to "crack" into the file.

    As far as me being a "trusted Excel professional", well, according to the MVP title conferred upon me by Microsoft, I'm an Excel professional - now as to the trusted part, all I can say is lots of people and companies have trusted me with very confidential personal and business data in the past; continue to do so today, and I like to think I have their trust in such matters.

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  4. Anonymous
    2011-08-09T05:10:36+00:00

    Have you contacted the programmer to simply ask them to provide a usable file?

    What, exactly, did you contract for?  Did it include source code?

    Rarely have I seen a contracted programmer absolutely refuse to "make the customer happy" and deliver a usable product.  In fact, I've only seen it once - where a contracted programmer told their client "it works fine here on the development system, and you didn't pay me enough to cover 200 mile round trips to your site to fix it".  I had an almost steady stream of income working for the next 2 years or so getting the whole thing to actually perform as desired, plus that led to even more work from the client in different departments of the company.  It simply is good economics to make the customer happy as long as the demands are not outrageous - and providing a usable product doesn't seem outrageous to me.

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