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Office 2013 font issues

Anonymous
2013-02-18T00:16:49+00:00

I recently purchased Office 2013/365 University Edition.  Overall it's great.  However, I've run into an annoying problem throughout the suite which I can't seem to fix.

After install, I loaded up Word and the default font was Calibri (Body).  However as I would type all that would show up was musical notation.  I changed the default font to Times New Roman on the normal.dot template and that solved that problem (though I'd rather use Calibri.  I checked, and the Calibri font IS installed on my machine as well as Cambria which is also messed up).

This issue creeps back every so often however, like when I'm printing an envelope (I have to change the font to Times or some other font to get it to print correctly).

The OTHER issue which I can't seem to solve is my Styles bar (in any of the Office suite).  There's weird characters appearing in the different style options.  For example, the preset "Subtitle" style has not only text but musical notes, as well as "Emphasis" and "Strong" and others.

(Click HERE for an example of what I'm talking about.  JPEG image on my Sky Drive).

Now here are the steps that I've taken:  I uninstalled Office 2013 and re-installed two times.  I also did a "fast" repair" and a complete repair but to no avail.

Note that before installing 2013 I had the preview version on my computer (I uninstalled it before installing) and Office 2010 (which I also uninstalled).

Any help would be great.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2013-05-18T23:23:45+00:00

    I had the same issue. I looked for it under the issue of inserting equations that use the Cambria font, without the font present it would crash word. The second step in this solution on this thread fixed the problem for me right away.

    http://answers.microsoft.com/en-us/office/forum/office_365hp-word/equation-editor-does-not-work-on-word-2013-office/b99e54d7-2897-4139-9fe4-39a54597c8b0

    Hope this helps

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  2. Anonymous
    2013-02-20T11:21:09+00:00

    I'll run through these and see if any work.  If I do find the answer I'll post it here.  BTW my printer is a Brother business series MFC-J4510DW using wireless for communication.  There were no issues when I had the preview version installed (or 2010), but only when I installed 365 University.  I'll have to check Brother forums as well to see if anyone else has this issue.  Strangely, I have found no posts in any of the more used forums that describe this specific issue.  There were a few that said that the Calibri or Cambria fonts were missing even though Word still had them set as the default fonts for head and body which was messing things up, but the fonts aren't missing for me.

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  3. Anonymous
    2013-02-20T04:37:19+00:00

    Formatting in Word is tied intimately to the attached Printer / printer driver. Styles are intimately tied to formatting.  So there could be a tie between the styles problems you describe and the printer / printer driver.

    Another simple fix to try is do an Office Repair.

    Repair or Uninstall Office 2010 / 2007

    http://office.microsoft.com/en-us/excel-help/repair-or-remove-office-2010-HA010357402.aspx?CTT=1

    http://www.online-tech-tips.com/ms-office-tips/fix-microsoft-word-has-stopped-working/comment-page-1/#comment-83759

    If that doesn't work, here are some generic trouble shooting techniques. My guess would be an addin problem, but do work through the procedures.

    Trouble Shoot Word problems that occur when you start or use Word 2010, 2007, 2003, or 2002

    http://support.microsoft.com/kb/921541  2003-2010

    **NOTE:**part of this procedure is disabling addins. If you want to take a shortcut, check to see if you have a BlueTooth device driver or addin, ie “send to Bluetooth”, installed. Disabling BlueTooth is rapidly moving to the top of my Office trouble shooting process. Blue Tooth drivers have been identified as the cause of problems with many different “random” symptoms. If you have BlueTooth, disable it in control panel, device manager and possibly as an addin in Office apps.  It’s not that I think there is anything inherently bad with Blue Tooth. The problem is with the people writing the drivers.

    Don’t Assume ANYTHING!

    Don’t assume some part of the trouble shooting processes listed below doesn’t apply to you. Often there are things going on in the background that you just aren’t aware of. For example, when installing software it is all too easy to have an unwanted app installed if you don’t carefully read every screen.

    Uninstall Recent Software

    At this point, you have also think about any software or plugins that you may have installed on your computer. Annoyingly, this problem with Word can be caused by a program that is completely unrelated to Word!

    Did you recently install some new hardware? A printer, scanner, label machine, web cam, tablet, etc? Have you installed any software? If so, uninstall it and see if the problem goes away.  The following Skype links are an example of this issue

    http://answers.microsoft.com/en-us/office/forum/office_2013_release-office_install/office-2013-upgrade-installed-but-apps-all-close/fa8d60ae-cb22-4910-8d16-3c71593f4ea9

    <snip>I found some posts on line about opening each product that was closing in safe mode and disabling the ABBYY Reader add-on.  THis solved my problems.  Not sure why but I disabled that add on in WORD, EXCEL, and OUTLOOK and they all work now. </snip>

    <snip> While I couldn't precisely say whether the problems from Office stemmed from the iCloud Panel software, I decided to uninstall the software as I don't use it anyway. After doing that, Office is now working perfectly fine. No more re-starting or crashing when I'm running IE at the back, nor trying to copy something in Word or Excel. It looks like the iCloud Panel software does have some compatibility issues with Office. </snip>

    http://support.microsoft.com/kb/2697462

    https://social.technet.microsoft.com/Forums/en-US/excel/thread/0cffef67-afca-45ad-b75d-3eeb4a859983 

    Starting in March 2012, "Skype click to Call" has been causing problems File Open problems, and Copy/Paste problems in Office Apps.

    The quick test for this problem is to close all open browsers. If the problem goes away it is probably Skype.

    March 30 – MS has released an update to Skype that fixes the problem. Go to the Skype site, download and install the newest version ofc the program.

    <snip>

    For anyone reading this, I figured out the problem after surfing the web for the past 3-4 weeks. Painful process. I have a paid version of Advanced SystemCare Pro, v5.2.0. 3-4 weeks ago, while scanning through it's vast offerings, I came across a feature I could activate called "Smart RAM". I turned it on and checked the 5 boxes it offers in the settings. The last of those 5 is "Clean Clipboard". I unchecked this box a few minutes ago and it fixed my issues. I now have no problems with copy/paste. Info only, it case it helps anyone.

    <snip>

    <snip>  Hi, I recently came across this problem in MS Word 2007 where after I type or hit any key on my keyboard while in the Word window, I can no longer highlight text with my mouse (by clicking once at the beginning of the text and dragging the mouse to the end of the text portion that I want to highlight). I have found that if I click out of the Word window and press any key on the keyboard, this seems to resolve the problem and I can finally highlight with my mouse. However, as soon as I type anything in the Word window again, highlighting with the mouse no longer works. Clicking on any key again within the Word window does not resolve the issue- I have to push a key outside the Word window in order to resolve the problem.    </snip>

    <snip> Hi, I just figured out the problem. I had installed the Synergy program 1.5 weeks ago and by uninstalling it the problem appears to be resolved. Thank you both for your time and help.  </snip>


    <snip> I had the same problem, i ran windword in safe mode successfully and disabled ABBYY FineReader 9.0 and the problem was solved as well, all is fine now and office is awesome!!</snip>

    <snip> I ran my old Word 2010 and removed the ABBYY add-in. I didn't have to disable the whole program. I also did the "Quick Repair" and the "Online Repair" of Office 2013 Preview, but I'm pretty sure it was the add-in removal that made the difference. </snip



    http://www.thewindowsclub.com/fix-microsoft-word-has-stopped-working


    Alright, well, I found the answer to this final issue: I only needed to disable the Bluetooth add-in on Options. I have no idea why that would have been the problem, but I found it as a suggested fix here. Now every single thing opens quickly and without error.

    Thanks for all your help everyone.

    As a recap:

    ·        My Office 2010 was a Click-to-Run version

    ·        Word suddenly giving me messages about "Downloading the Required Feature," freezing up, slowing down...

    ·        Ultimately had to uninstall Office

    ·        Reinstalled it from the Microsoft website with my product key, choosing the 64-bit version instead of the Click-to-Run version

    ·        Installed all new updates from Windows Updates

    ·        Restarted computer

    ·        Word working quickly with no messages, but became unresponsive when trying to open old files

    ·        Went to File->Options->Add-Ins->Go-> and unchecked Bluetooth.

    ·        Everything seems to be back to normal, if not better than before.


    My problem is if I copy text from a web site or from Excel, Access etc into Word all I get is a black spot.

    I have tried a repair install and checking all the settings against my laptop - where this function works properly.

    The problem is caused by a defective Bluetooth add-in for Word, Excel, and PowerPoint, turn off the Com Addin.

    Additional Notes:

    1.     The defective Bluetooth add-in is usually installed by a Bluetooth driver. (In my case - Intel Centrino Wireless Bluetooth 3.0 + High Speed Adaptor (v1.1))

    2.     Updating your Bluetooth driver (or reverting to an older version) may also resolve the problem.

    3.     Unfortunately simply disabling the add-in through the Word options may result in a 3 second freeze when loading Word 2007. (If this is a problem, changing to a different bluetooth driver version may be the better option)

    1. ****

    Oddly enough, this ended up being the cause of my problem. I had an older print driver installed on my Win7 machine and once I removed that driver, Word started working without any problems!

    You can delete individual printer drivers by going into the registry. Note that simply going to Printers and Faxes and deleting a printer there does not delete the printer driver.

    Follow Step 3 in my previous post about a printer error to remove the printer drivers:

    http://www.online-tech-tips.com/computer-tips/fix-the-printer-spooler-service-terminated-unexpectedly/


    http://answers.microsoft.com/en-us/office/forum/office_2010-word/word-2010-crashes-when-loading-docs-from/8502a925-e141-4d80-ae00-bda207dd855c

    Here is a truely Off-the-wall solution that is in the same class as bad RAM and bad Video Cards

    <snip> My problem turned out to be related to the WYSE thin clients we were using to connect to the Win 2008 R2 Terminal servers.  The software that allows/enhances use of dual screens called WYSE TXC Multi-Display v1.2.1.7 was causing the applications to crash (including IE 9 32bit).  Once this software was disabled - The errors stopped.

    I have a feeling this software doesn't like Windows Server 2008 R2.  It was being used successfully on Server 2003.  I have seen a  few other posts on Google for people searching for an updated version without success. </snip>


    Starting point when Word does something unexpected

    As a general rule, when something seems to be going wrong, or at least not the way you want it to go, in Word, any version, go to Tools and then Options and study all the settings on all the tabs. You may even find some settings that you want to try that have nothing to do with the current problem.

    When I was teaching Word and other Microsoft Office programs at a private business college, I had three rules:

    1.     Always check Tools Options

    2.     When in doubt, right-click on something

    3.     If you're wondering how to set up a special kind of material in a document, consider whether Word tables are suitable. The placement officer of the school came to me several times and asked how I thought she should set something up. Each time the answer was, "I'd use a Word table." By the fifth time she had stopped asking--she got the point.


    Fix: “Microsoft Word has stopped working” – Turn off Addins in Pictures

    http://www.thewindowsclub.com/fix-microsoft-word-has-stopped-working


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  4. Anonymous
    2013-02-19T23:59:20+00:00

    Tried and failed.  I set the default printer to OneNote, opened Word and the same issues exist.  I have to ask, how do the printer drivers interfere with the Styles ribbon's text?  This seems more of an issue with Word not correctly reading or using whatever font it uses (probably Calibri since Calibri is the font messing up throughout the Office suite) for it's interface.  Unfortunately I cannot download a Microsoft-installed version of Calibri for free so I can't say for certain if it's the actual font file OR if it's office.

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  5. Anonymous
    2013-02-18T18:45:14+00:00

    This possible cause for this issue is that if the printer drivers are not compatible with the Office suite.

    I would suggest you to try this

    Change the default printer to OneNote or Microsoft XPS document writer

    http://windows.microsoft.com/en-US/windows7/Change-your-default-printer

    Now open word and verify the result.

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