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Office 2013 32-bit installed in 64-bit directory?

Anonymous
2013-06-18T22:09:21+00:00

I am having trouble installing a third party product that support 32-bit Office 2013 but not 64-bit.  I checked the "About" screen jsut to be sure and it is showing that I do, in fact, have the 32-bit version (pre-installed by Toshiba on a Satellite Ultrabook running Win8).  But the software itself appears to have been loaded in the Program Files directory rather than the Program Files (x86) directory.  Consequently, the third-party software is not recognizing that I have a valid version of Office and will not install.

Apparently this has also been a problem with Dell and HP and they have a fix, Toshiba won't even talk to me about it so far...their telephone support sucks!!!  But that's another story.

Aside from the "About" screen is there any other way to verify that I DO in fact have the 32-bit version?  And also, assuming I do have the 32-bit version, how can I go about relocating the software to the proper folder.

Thanx!!!

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2013-07-02T15:57:41+00:00

    I use Checkpoint Tools for PPC and was also having hte problem where the installation tells me that Office is not installed.  I set the registry entries mentioned above (Bitness) and they did not work.  The way I solved it was to create a Symlink that makes an Office directory point to the onw in Program Files.  This fools the install into thinking Office is installed in the right path:

    mklink /D "\Program Files (x86)\Microsoft Office 15" "\Program Files\Microsoft Office 15"

    After running that command the Checkpoint Tools worked.

    Mario

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  1. Anonymous
    2013-06-22T13:08:41+00:00

    Hi,

    Please check this link for more information on Excel 2013 limitations:

    http://office.microsoft.com/en-us/excel-help/excel-specifications-and-limits-HA103980614.aspx?CTT=1

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  2. Anonymous
    2013-06-19T19:38:15+00:00

    Here's my other concern...even though my Excel 2013 About page shows that it is 32-bit, I am able to access over 110k rows on my spreadsheet.  It's my understanding that this is one of the distinctions between the 32 and 64 bit versions

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  3. Anonymous
    2013-06-19T19:09:04+00:00

    I'm not sure if this really helps or not.  note the second part of my question.  It's my understanding that 32-bit programs in general (including the Office suite) are supposed to be installed in the "Program Files (x86)" directory tree.  My PPC software is looking for it there to validate it's presence.  Instead, my Office Suite is installed in the regular "Program Files" directory that on 64-bit systems is supposed to be used for 64-bit software.

    Which directory is the standard for 32-bit Office Suite?  How can I move it to the (x86) directory tree?

    Thank you for your earlier response!!!

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  4. Anonymous
    2013-06-19T10:28:43+00:00

    Hi,

    If the 'About Word' tab is showing that it is 32-bit version of Office, then it surely a 32-bit based Office.

    If the third party is not recognizing the Office as 32-bit, then repair the Office once and check if it helps.

    You may also contact the software vendor to get it installed in the computer.

    The other way of checking the Bitness is via registry.

    If you have installed Office 2013  including Microsoft Outlook 2013, Outlook sets a registry key named Bitness of type REG_SZ on the computer on which it is installed. The Bitness registry key indicates whether the Outlook 2013 installation is 32-bit or 64-bit.

    • Registry path: HKEY_LOCAL_MACHINE\Software\Microsoft\Office\15.0\Outlook
    • Registry key: Bitness
    • Value: either x86 or x64.
    • X86 stands for 32-bit version.

    To open registry, go to start screen > start typing 'Regedit' > Click on 'Yes' to open it.

    Note: Take a backup of the registy before modifying or accessing it.

    Let us know if this has helped you.

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