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Background removal refine options not available?

Anonymous
2013-12-30T12:01:12+00:00

Guys,

 I am trying to use the Word or PowerPoint background removal tool on my Surface Pro 2. When enabled I do not get the 'Refine' options shown. If I open the ribbon customisation the three buttons that should be available under 'Refine' are shown as disabled but there is no explanation.

How do I find out what the issue is and how might it be rectified?

-MrHinsh

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2013-12-31T03:57:04+00:00

    What is the format of the image?

    Do check with PNG, JPG, BMP file type with different resolutions.

    If possible upload the image you have issues with so that I can check the same in my end.

    The images I used worked fine.

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  2. Anonymous
    2015-02-22T04:04:46+00:00

    Check that your device is in mouse mode rather than touch mode. In touch mode the refine options disappear but they reappear in mouse mode.

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  3. Anonymous
    2015-01-18T15:03:31+00:00

    Add a new custom group and re-add the functions:

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  4. Suzanne S Barnhill 277.1K Reputation points MVP Volunteer Moderator
    2013-12-31T15:02:20+00:00

    Is your document in Compatibility Mode? That often changes the image editing features.

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  5. Anonymous
    2013-12-31T10:13:48+00:00

    Yes, I have tried different pictures with varied resolutions and versions images and image formats. :( Still no dice.

    Does anyone know under what circumstances these options should be disabled?

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