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VISIO will not allow me to enter a product key to activate it.

Anonymous
2013-12-18T03:04:22+00:00

I have an Office 365 licence. I wanted to add VISIO to this licence. The licence arrangement would not allow this so I purchased a stand alone version of VISIO. When I completed the purchase, the order process downloaded the software and activated VISIO. I have the product ke y from the confirmation email of my purchase. I then had the same issue as another user whereby the VISIO stencils would not load for me. I logged a support ticket and was advised to run the repair function for VISIO. I did this (no change to the stencil issue) but Visio reinstalled itself and npw wants me to reactivate the product.

Here is the problem. Visio will not allow me to type in my product key and insists that I must activate using my Microsoft account logon. My Microsoft account does not support Visio so aorund we go in a circle. Can the technical resources at Microsoft please help me activate Visio correctly as currently I cannot use it despite having paid rather a lot of money for it....

Microsoft 365 and Office | Access | For home | Windows

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  1. Anonymous
    2013-12-19T01:56:32+00:00

    Hi,

    As you said you had  purchased a stand alone version of Visio. It did not need your live account.

    Please try to activate it with following steps:

    Control Panel -> Programs and Features -> Microsoft Visio Professional 2013

    Right click on Microsoft Visio Professional 2013 and click on "Change"

    Then select "Enter a Product Key" and supply your 25 digit licence key to activate.

    Regards,

    George Zhao

    100+ people found this answer helpful.
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  2. Anonymous
    2014-01-17T20:48:38+00:00

    I'm having the same problem. I can enter the key and the software seem to accept it but forces a reboot. When I try launching the software again after the reboot, it still wants me to activate.

    40+ people found this answer helpful.
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  3. Anonymous
    2013-12-19T02:57:10+00:00

    Thank you for the reply but I do not get an option to enter the key when I follow your instructions and click “change”. I only get a repair option. This is how I got into this situation in the first place because I ran the quick repair to try to fix the issue of missing stencils and then the Online Repair which seemed to remove my activation key. What do you suggest?  BTW, I have VISIO STANDARD not PRO.

    I have however played aorund with the options to link the product to my account and have got thos to work instead. So the activation issue is resolved.

    Can you please confirm that all templates should be available to me with VISIO standard. In particular the database templates as this was the original issue I was trying to resolve when I ran the repair.

    Thank you, Trudy

    6 people found this answer helpful.
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  4. Anonymous
    2013-12-19T05:18:39+00:00

    Hi George

    Yes - I need UML and BPMN diagrams. That is why I purchased Visio. It certainly is not clear that these diagrams only come with a specific licence. Can you please confirm urgently?

    Regards

    Trudy

    5 people found this answer helpful.
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  5. Anonymous
    2013-12-19T05:10:29+00:00

    Hi,

    Which database templates did you want to use? UML or the others?

    As far as I know, the UML template only could be used in  Microsoft Visio 2013 Professional.

    Regards,

    George Zhao

    2 people found this answer helpful.
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