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Setup cannot find ProPlus.WW\ProPlusWW.msi.

Anonymous
2013-12-17T14:58:24+00:00

When trying to install Office 2013 ProPlus (open license), I get the following error:

"Setup cannot find ProPlus.WW\ProPlusWW.msi.  Browse to a valid installation source, and then click OK."

If I browse to the setup subfolder ProPlus.WW and click OK, it says "Invalid location".

I am running Windows 8.1 fully patched.

I've tried both the 32 & 64 bit versions and get the same error.  I've also tried installing on a separate laptop running Windows 7 Pro and get the same error.  Both machines had office 2007 previously installed and successfully removed.

I've tried running as Administrator with same results on both machines.

I've also redownloaded the install image and still get the same error.

Any ideas?

Thanks

Casey

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2013-12-18T17:21:24+00:00

    After downloading the iso file multiple times in Google Chrome, I decided to download it from IE.

    That version of the download worked fine. Not sure what the difference was, but at least it worked.

    Thanks for your help.

    Casey

    400+ people found this answer helpful.
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  1. Anonymous
    2016-12-13T11:20:36+00:00

    This is NOT a problem with case-sensitive check. That would indeed be stupid as Windows doesn't recognize it in paths.

    The problem is invalid ProplusWW.msi file. It has different MD5 checksum then in info file.

    In my case I'm using MS Office Pro Plus 2016 x64 pl but checking your CD should work the same:

    1. Calculate MD5 checksum for the proplusww.msi file.
    2. Open proplus.ww\setup.xml file.
    3. Search for LocalCache tag.
    4. Search for ProPlusWW.msi text.
    5. Check if MD5 you calculated is the same.

    In my case in setup.xml I have:

    File Id="ProPlusWW.msi" MD5="4A51BB738330E105900D279DF5DE26AF"

    But checksum calculated is:

    15FD5A7FB87523F742B3F903B69B4276

    50+ people found this answer helpful.
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  2. Anonymous
    2013-12-18T11:00:50+00:00

    Hello Casey,

    You may follow the steps provided in the thread link mentioned below and check if that helps to resolve the issue:

    http://social.technet.microsoft.com/Forums/office/en-US/dae4a505-2991-401d-8f50-92c2132589cb/setup-cannot-find-propluswwpropsww2cab-on-office-2013?forum=officeitpro

    For further queries, reply and we would be happy to assist.

    Thank you.

    10 people found this answer helpful.
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  3. Anonymous
    2013-12-18T14:20:14+00:00

    I tried the "clean boot" option and get the same error.  I've have not tried installation on 3 separate computers & all get the same error.  2 of the computers had office 2007 installed (which I uninstalled) and the 3rd never had office on it.

    Any other ideas?

    6 people found this answer helpful.
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  4. Anonymous
    2018-06-26T12:17:27+00:00

    When trying to install Office 2013 ProPlus (open license), I get the following error:

    "Setup cannot find ProPlus.WW\ProPlusWW.msi.  Browse to a valid installation source, and then click OK."

    If I browse to the setup subfolder ProPlus.WW and click OK, it says "Invalid location".

    I am running Windows 8.1 fully patched.

    I've tried both the 32 & 64 bit versions and get the same error.  I've also tried installing on a separate laptop running Windows 7 Pro and get the same error.  Both machines had office 2007 previously installed and successfully removed.

    I've tried running as Administrator with same results on both machines.

    I've also redownloaded the install image and still get the same error.

    4 people found this answer helpful.
    0 comments