Office 365 Click to Run version

Hi,

I originally posted this query here - http://community.office365.com/en-us/forums/172/p/225866/698444.aspx#698444 but they said to post here - Hopefully this is self explanatory but it all relates to the Office 2013 SP1 update.

I have four machines in my subscription and I have checked the versions on two of them (the users for the other two are not available till later.

Machine 1 - Windows 8.1. SP1 was showing as available in Windows update and has been installed on this machine and was according to Windows successful, the version is showing as 15.0.4551.1512. In the article you directed me to the version should be 15.0.4569.1506 or higher?

Machine 2 - Windows 8.1. Windows update is showing that SP1 is not available yet (I know that it is being gradually rolled out), I tried downloading SP1 (msi version) but when I tried to install SP1 it reported no applicable products. On this machine the office version is 15.0.4569.1504. I did try "forcing" an SP1 install as per the click to run support page but the version is as above.

I know that the user of the other two machines has run a windows update on Sunday (02/03/2014) but SP1 wasn't offered.

I'm a little puzzled as to why the machine that did get SP1 from windows update appears to be showing the wrong version and the other three machines are unable cannot get the update even if a forced attempt is made on one of them.

How do I tell my click to run version?

I followed the instructions in this document - http://support.microsoft.com/gp/office-2013-click-to-run

But I cannot see anything regarding click to run.

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• 	!\[\](http://community.office365.com/resized-image.ashx/__size/32x32/__key/communityserver-components-selectableavatars/00000000-0000-0000-0000-000000000001/avatar.png)	Eddy Li MSFT Support<br><br><br>Post                    <br><br>replied on                                                        <br>                            1/3/2014 4:45 PM

Hi Tom,

Generally, after we install the Click-to-Run version of Office 2013 from Office 365 portal, we can get the Click-to-Run version of it as the screenshot shows below after clicking File > Account in the application:


In your situation, we can see the version of Word 2013 is 15.0.4551.1509, which isn’t listed in the article above. To further investigate it, would you mind my collecting the following information?

1. Which Office 365 subscription are you using, Office 365 Small Business Premium, Office 365 Enterprise or Office 365 Home Premium?
2. Did you install the Office application from Office 365 portal?
3. Could you let us know where did you purchase this subscription, from a Microsoft retail store or other places?

The information above will be useful for our further vinvestigation. We appreciate your time and cooperation.

Thanks,

• 	!\[\](http://community.office365.com/utility/anonymous.gif)	Tom_g35<br><br><br>Post                    <br><br>replied on                                                        <br>                            1/3/2014 5:00 PM

Hi, its office 365 home premium, yes its download from the portal and it was bought online from Microsoft (monthly rental) - I also have office 365.

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• 	!\[\](http://community.office365.com/utility/anonymous.gif)	Tom_g35<br><br><br>Post                    <br><br>replied on                                                        <br>                            2/3/2014 6:04 AM

Hi,

I've just checked with another machine on my subscription and got the following information.



The first machine has, according to the download history has Office 2013 SP1 installed (but looking at "About" in Word there isn't any mention of SP1. On the second machine I cannot download SP1. Windows update doesn't offer it, I downloaded the service pack and ran it manually and got a message that said something like "no applications found that needs this update". I ran an online repair on Office on the second machine but this doesn't appear to have downloaded SP1 (from looking at download history, installed updates or in "About" in Word.

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• 	!\[\](http://community.office365.com/resized-image.ashx/__size/32x32/__key/communityserver-components-selectableavatars/00000000-0000-0000-0000-000000000001/avatar.png)	Eddy Li MSFT Support<br><br><br>Post                    <br><br>replied on                                                        <br>                            2/3/2014 10:26 AM<br><br>                    <br><br>Suggested Answer

Hi Tom,

Thanks for your further information.

From your description, we understand you’re using Office 365 Home Premium subscription. Actually, this forum is dedicated to supporting Office 365 for business subscriptions, such as Office 365 Small Business Premium and Office 365 Enterprise. We’re sorry that the resources about Office 365 Home Premium are limited here. And we have to admit that we’re not very familiar with the troubleshooting process of the issues regarding this subscription. Sorry for any inconvenience it may bring.

Given the situation, to address the issue of Click-to-Run version Office application on your computer, we’d like to involve the support engineers from our Office 365 Home Premium Forum. So we suggest you post this thread with the detailed information above at that from to get more effective support. The support engineers and community members are more professional in troubleshooting this kind of Office 365 Home Premium related issue. And they can help check from the back-end to see whether there are any problems with your Office 365 subscription and the Office application you installed on your computer. Hope the issue can be addressed quickly there. We appreciate your time and understanding.