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Word crashes multiple times. Fault Module Name: MSGR3EN.DLL

Anonymous
2014-06-13T15:13:45+00:00

I am using Word 2013 (32-bit) on a Windows 8.1 Pro 64-bit machine. The system is stable and fully updated (including the series of updates released on Tuesday, June 10) . My problem is that Word crashes multiple times a day and, so far, I haven’t found a clear pattern. The problem has been there since I first installed Office 2013. The other Office 2013 applications are not affected.

Some days Word works without a glitch for several hours, then, in the middle of editing a file, it will crash without any apparent reason. Sometimes, the same file will crash on opening multiple times (even 8 times in a row) until it will open and behave normally afterwards.

All these crashes have something in common, though. The application crash report invariably indicates the file <MSGR3EN.DLL> as the culprit.

A typical crash report looks like this:

Description

Faulting Application Path:              C:\Program Files (x86)\Microsoft Office\Office15\WINWORD.EXE

Problem signature

Problem Event Name:                    APPCRASH

Application Name:                         WINWORD.EXE

Application Version:                      15.0.4623.1000

Application Timestamp:                 537283ac

Fault Module Name:                      MSGR3EN.DLL

Fault Module Version:                    15.0.4454.1000

Fault Module Timestamp:              509a3854

Exception Code:                             c0000005

Exception Offset:                            001cb1d6

OS Version:                                     6.3.9600.2.0.0.256.48

Locale ID:                                        2057

I looked on the Internet for users complaining about the same problem, but I haven’t found any. Could it be that I am the only one affected?

Any suggestion will be very appreciated.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2014-06-29T17:26:07+00:00

    Hi Doug,

    After I got hold of a new installation media, I did:

    1. download and run the fix-it tool to uninstall Office;
    2. reboot my computer;
    3. install Office from the new media.

    The first thing I noticed was that the fix-it tool did not remove all traces of the previous installation. I tried it two times: clearly my normal.dot template and other customizations were still there.

    Therefore, I went on to remove Office 2013 following the manual procedure as described in the same kb article.

    After the manual removal, I did:

    1. install Office 2013 again;
    2. run windows update and let it install all updates;
    3. reboot the computer;
    4. run windows update again and let it install "Service Pack 1 for Microsoft office 2013 (KB2850036) 32-bit edition";
    5. reboot the computer.

    Unfortunately, the problem is still there. Nothing has changed.

    I wonder what's wrong: I had Office 2010 Pro installed on this very same machine (same OS: Windows 8.1) and it worked.

    Any ideas?

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  2. Anonymous
    2014-06-14T15:41:12+00:00

    Thanks Doug, this is something I haven't tried yet. Worth a try. Unfortunately, the office.com website does not accept my product key and I am unable to open an Office account. I am wondering what the problem is. The product is legit and activated without a glitch.

    I will get in touch with Microsoft support to solve this problem. When I will have access to a brand new installation media, I will carry out the steps you suggested. I will post here the results.

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  3. Doug Robbins - MVP - Office Apps and Services 322.9K Reputation points MVP Volunteer Moderator
    2014-06-13T23:52:09+00:00

    Remove all traces of the Office installation by downloading the fixit from the following article:

    http://support.microsoft.com/kb/2739501

    saving it to your computer and then running it.

    Then reinstall Office by logging into www.office.com/myaccountwith your registered email address and cick Install Office.

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  4. Anonymous
    2014-06-13T21:04:34+00:00

    yes, I did. I renamed MSGR3EN.DLL as OLD_MSGR3EN.DLL and repaired Office. I restarted Windows afterwards. The problem is still there, though.

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  5. Suzanne S Barnhill 277.1K Reputation points MVP Volunteer Moderator
    2014-06-13T17:30:32+00:00

    The faulting module is identified as the Microsoft English Natural Language Server. This suggests that it has something to do with the English proofing tools. Have you tried repairing Office?

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