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I uninstalled microsoft 365, and i cant reinstall it

Anonymous
2014-09-10T01:22:14+00:00

So this is a question I have yet to find, even after a 30 minute internet searching session.

I performed a system restore to remove several programs that were refusing to uninstall. a webpage I found suggested a system restore, so I performed one. when my computer came back to life, I looked through my programs and realized that my entire Microsoft office suite was gone. I used a 365 office key, and is kind of vital I get it back. I have a personal subscription, so I cant just use another computer.

is it even possible to get it back?

system specs: running google chrome, windows 8.

help please

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2014-09-10T07:33:54+00:00

    Hi,

    Let me help you re-install the Office 365 suite.

    Did you register the product using your email address during the subscription?

    If yes, login to www.office.com/myaccount with the registered email address and click Install Office to re-install the Office 365 suite.

    There is no additional installation count for re-installing the Office 365 suite on the same computer.

    Ensure to run the fixit from the following link to completely remove all traces of Office 365 installation files before installing the Office 365 suite from your My Account page.

    http://support.microsoft.com/kb/2739501

    Hope the suggestions provided are helpful.

    Thank you.

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  2. Anonymous
    2014-09-10T01:50:21+00:00

    I am currently having the same problem! I attempted to download a new Word subscription onto a new laptop that I just got and I tried to install it, but I continued to get errors. Now, I unistalled it after following a response on her and now not only is it uninstalled from my computer, but I still have not downloaded the subscription that I have. I have a paper due for school and am unable to do anything.

    This is ridiculous and should not be this hard to do!

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  3. Anonymous
    2014-09-22T08:02:25+00:00

    Hi Amber,

    Thank you for the reply.

    Have you tried the troubleshooting steps mentioned in my previous posts?

    If not, try the same and verify the results.

    Let us know the results for further assistance.

    Thank you.

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  4. Anonymous
    2014-09-10T20:35:44+00:00

    Okay, let me explain this better. I just got a new laptop last night and bought Office365 to install. I was attempting to install the Office365 and I was getting error messages. I was reading different posts of people that were having issues with downloading, ect. There was a response from someone else at Miscrosoft that recommended that you uninstall Microsoft and then reinstall it. I did uninstall the program from my computer and have been unable to get the program back on to my computer. I do not know much about computers so I apologize if this does not make much sense. I have since went to www.office.com/setup and entered my product code. The code is there and it shows that it is available but when I click install I get an error message of the following: Something went wrong. Sorry we ran into a problem. Error code 3-1. At this point, I am unable to do anything including reinstalling Microsoft programming onto my new laptop or installing Office365. Can you please help? I need to write a paper for my class that is due tomorrow and I am having no luck. This is really frustrating and I really have no idea what to do. Please help!!

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  5. Anonymous
    2014-09-10T07:41:22+00:00

    I am currently having the same problem! I attempted to download a new Word subscription onto a new laptop that I just got and I tried to install it, but I continued to get errors. Now, I unistalled it after following a response on her and now not only is it uninstalled from my computer, but I still have not downloaded the subscription that I have. I have a paper due for school and am unable to do anything.

    This is ridiculous and should not be this hard to do!

    Hi Amber,

    Let me help you install Word 2013 suite.

    I would like to know more information to assist you better.

    What is the complete error message, you receive when you try to install the Word 2013 suite?

    Which browser are you using to download the Word 2013 suite?

    Provide more information to assist you better.

    Meanwhile, you may follow the common troubleshooting steps mentioned in the following article and check if it helps.

    http://support.microsoft.com/kb/2822317

    Let us know the required information and hope the steps in the article is helpful.

    Thank you.

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