BitLocker locked me out of my laptop!?!

Hechaldo 31 Reputation points
2022-08-19T09:11:53.677+00:00

Hi there,

Short and simple: I clicked to update my Windows 11 system on my Asus ZenBook, and after the laptop automatically restarted the BitLocker screen appeared and it asked me to enter the BitLocker key which I've never opted to use. I checked in my Microsoft account under devices and I see my laptop and there is no BitLocker key registered to it. I called Asus and they've said it's Microsoft's problem...then I call Microsoft where they say it's Asus's bug.

I hate the ping-pong right now because I can't access my laptop and the only solution anyone is offering me is to do a format and new install, which is out of the question.

Thanks in advance for any suggestions, at least suggest a good lawyer.

Cheers.

Windows for business | Windows Client for IT Pros | Devices and deployment | Configure application groups
Windows for business | Windows Client for IT Pros | User experience | Other
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Accepted answer
  1. Anonymous
    2022-08-19T12:11:51.293+00:00

    Check here in case its backed up on a microsoft account.
    https://account.microsoft.com/devices/recoverykey

    Most likely this one caused it.
    https://support.microsoft.com/en-gb/topic/kb5012170-security-update-for-secure-boot-dbx-august-9-2022-72ff5eed-25b4-47c7-be28-c42bd211bb15

    If you don't have the recovery key then you'll need to factory reset it or otherwise clean install it.

    --please don't forget to upvote and Accept as answer if the reply is helpful--


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  1. danmarnic 16 Reputation points
    2022-09-06T20:40:47.347+00:00

    Hi I have same problem with bitlocker key request after update.

    After days playing with with different settings i manage to login without that key and without loosing data.

    My solution for envy x360 :

    stage 1 In bios : boot options, change secure boot to disable . save and exit bios

    stage 2 In bios : boot options, change secure boot to enabled , clear all secure boot keys, load hp factory default keys . save and exit .

    Start windows and wait bitlocker key request should not show any more.

    log in with your credential disable bitlocker or save key on pen drive (not on hdd/sdd ).

    1 person found this answer helpful.
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