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Word 2013 will not print but everything else will..

Anonymous
2014-05-25T05:05:30+00:00

Hi All, I have have tried many options but I really think this is a Word office 2013 problem.

Environment. Windows 7 64 bit, Office 2013 Home and Student tried installing as 32 bit and 64 bit but no change to the problem. Printer will work with Note pad, Firefox, Excel 2013, IE11, Thunderbird, etc

Tried many actions as suggested on the internet. Too many to write down.

Final actions

Un-installed Office 2013 using http://support.microsoft.com/kb/2739501. This is a complete removal.

Checked to make directories are empty.

Reboot Pc.

Installed Office 32 bit and the same wit h 64 bit. No errors.

Go to print from Word 2013 . Error ¨We couldn't print because there doesn't seem to be a printer installed. :(. ¨ Same error as from the beginning)

What I have noticed

The printer is ready but the printer properties button does not work.

Page size = Custom page Size and with an exclamation mark.

Now you will like this

I opened Excel 2013 with a blank xls and add some data and it will print. Now if I go to word 2013 it will print. The printer properties button does now work in word and also the Page size = A4 (my default). Very strange.

Yes I did try stopping and starting the spooler, turned off fire walls, Avast, Emsisoft while installing and using

Thanks for any solutions

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-09-01T01:15:28+00:00

    I was able to get it to work. I tried to print an Excel document and for some reason, that worked, and when I tried a Word document after that it did finally print. What's the saying, "Jimmy cracked corn and I don't care...?"

    Thanks for input though.

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  2. Doug Robbins - MVP - Office Apps and Services 323K Reputation points MVP Volunteer Moderator
    2014-08-31T22:14:37+00:00

    What happens when you try to print a Word document?

    As a workaround, you can save the document as a pdf and print that from Adobe Reader.

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  3. Anonymous
    2014-05-26T04:42:18+00:00

    I have changed the default printer to OneNote 2013 and Microsoft XPS Document Writer and then I tried printing from Word but the same problem as first reported exists for these 2 printers.

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  4. Anonymous
    2014-05-25T13:50:04+00:00

    Hi Roy,

    Let us change the default printer to OneNote 2013 or Microsoft XPS Document Writer and then try printing from Word and check the behavior.

    If changing the default printer works, then you may update the drivers for the problem printer.

    For more information on how to change the default printer on Windows 7, refer to the following link.

    http://windows.microsoft.com/en-us/windows7/Change-your-default-printer

    Follow the steps and let us know if that helps. If the issue persists, reply and we will be happy to help you.

    Thank you

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  5. Anonymous
    2014-05-28T07:30:25+00:00

    Girish what do you want me to do now. The problem has not gone away. thanks  Roy

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