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Microsoft office 2013 professional plus preview encountered error while setup . Please Help!

Anonymous
2014-12-12T21:38:59+00:00

Hi, I'm using windows 7 (64 bit) . Every time i try to install office 2013 professional plus just before it's finish the green installation bar gets to the end, and then it starts going backwards!!! Underneath, instead of 'Installing Microsoft Office 2013', it says 'Setup Failed. Rolling back changes." An error message pops op, 'Office 2013 has encountered an error during setup 'When I click close, another message pops up, Microsoft Setup Bootstrapper has Stopped Working. It is SOO FRUSTURATING. PLEASE HELP!!! I have attached pictures of both error messages.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2014-12-13T14:05:08+00:00

    Thank you for replying ,

    when I tried to run Fix It , it couldn't  identify the problem " troubleshooting  couldn't identify the problem"

    and nothing appear when I opened "My Account".

     I have attached pictures .

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  2. Anonymous
    2014-12-17T04:58:55+00:00

    Hi AyatAbu,

    Thank you for your reply,

    You may again try to run the ‘Fix IT’ from the below link.

    http://support.microsoft.com/kb/2822317

    NOTE: Try to save the ‘Fix IT’ file on your computer before you running it.

    Please do let us know if you need more assistance.

    Thank you.

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  3. Anonymous
    2014-12-13T09:33:27+00:00

    Hi AyatAbu,,

    Thank you for choosing Microsoft Communities. Let me help you install Office 365.

    As per the description provided, it looks like you are having issues with installing Office 2013.

    To resolve the issue, let us run the Fix it from the following article to remove traces of Office 2013 from the system.

    Step 1:

    Click on the below link to uninstall Office using ‘Fix IT’

    http://support2.microsoft.com/kb/2739501    

    Note:  once you done with running ‘Fix IT’ restart the computer before you try to install office,

    Step 2:

    To install office, follow the steps provided below:

    • Login to the website  http://office.com/myaccount with your Microsoft credentials you used to buy\register Office 2013.
    • You will be routed to your "My Account" page. You will see your Office product and the Install button as well.
    • Once you are in the page you will be able to see the install option please click on install
    • After you click on "Install", it will provide you an option to "Run" or "Save". If you click on "Run", it will download and start the installation after the download would finish

    However you may also refer the link provide below to install office,

    http://support.microsoft.com/kb/2822317

    Let us know the status of the issues for better assistance.

    Thank you

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