Safe mode usually works. Here are some other things you can try:
Cannot Start Office 2013 applications / Cannot Uninstall Office 2013 / 365- Just Stopped Running - several things to check
#1 - if Office 365 applications “just stops running” - check that the “Microsoft Office Service” is Running (this does not apply to Office 2013 installations
#2 Try Renaming OSF.DLL
#3 Turn Off system animation AND Uninstall Avast AV
#4 Shut down ALL Office applications then restart them in Safe mode - if this fixes the problem an Office addin is the problem. Stop them until you find the fix. Abbyy FineReader (it comes with many Epson Printers) is a common offender here, but there are others
**http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-office\_install/office-2013-upgrade-installed-but-apps-all-close/fa8d60ae-cb22-4910-8d16-3c71593f4ea9******
If you have Office 365, Check that the “Microsoft Office Service” is running
If you have Office 365 installed and activated, and then it “just stopped running”, the first thing to check is make sure the “Microsoft Office Service” is running:
- On Win 8 Start Screen simply type “Services”. It should show up in the “Apps” list.
Or
in <WIN><R> (the Run window), type services.msc.
2. Srcoll to find the service name
3. Right click on the service name
4. Select Properties
5. Click on the start button
NOTE: in Win 8 Control Panel “Services” is hidden under Administrative Tools.
**********
Another possible cause is the OSF.DLL
<snip>
Some people have found that simply renaming the OSF.DLL file fixes many “random” problems
You’ll find it in either of these two positions:
C:\Program Files\Microsoft Office 15\root\Office15\OSF.DLL
Or
C:\Program Files\Microsoft Office\Office15\OSF.DLL
Once the file is deleted, open Excel and check if the issue persists. That worked great for me.
</snip>
Excel 2013 Crashes when you scroll - OSF.DLL (Office / Visio DLL File) - Stop “annimations” & uninstall Avast AV
http://blogs.technet.com/b/the\_microsoft\_excel\_support\_team\_blog/archive/2013/11/04/excel-2013-crashes-when-you-attempt-to-scroll-down-the-page.aspx
4 Nov 2013
We have seen several reports of Excel crashing when you scroll down, even on a brand-new sheet. The Application Event log points to a crash in OSF.dll.
We have found that at least one cause of this particular crash is a conflict with Avast! Antivirus. Essentially, if you install Avast! and then open any workbook, Excel will crash if you scroll down using the scroll bar or the mouse wheel. This issue only
occurs if you are logged in using a Microsoft Account (previously known as Live ID).
Unfortunately, the crash continues to happen even if you uninstall Avast! and run an online repair. We have been able to reduce the instance of issues by Uninstalling Avast! Free Antivirus, rebooting, and then turning off animations in Windows. To do that:
- In Control panel, go to the Ease of Access Center
- Click on Make the computer easier to see
- Scroll down to Turn off all unnecessary animations (when possible)
- Check that, and Apply.
Note: Just turning off animations or removing Avast! Antivirus is not enough to make a difference. You need to do both.
Alternatively, if you have the restore point created before you installed Avast! Antivirus, you can restore your system to that point.
We contacted Avast! product support, and have received word that they are working on a fix. They should release a patch soon.
*******************
Another person had tried disabling Hardware Accelerated Graphics through the UI but it did not work.
They had to use to Registry Hack before it worked.
Shortcut to Start Word in Safe Mode or Excel in Safe Mode, Hold <CTL> key when clicking on icon orusing the Start menu search window and entering WINWORD.EXE /a or WINWORD.EXE /safe
Turn Off Hardware Acceleration in Office 2010 / 2013 Application
After a series of troubleshooting, I traced the problem to the accelerated graphics. Just disable the it. Here’s how:
- File menu,
- Options command
- Advanced option
- Scroll down to the Display section of the dialog,
- toggle the check the box for “Disable hardware graphics acceleration
This issue is most noticeably on machine with dual video chip set.
Turn Off Hardware Acceleration in Windows (7)
**http://www.wikihow.com/Turn-off-Hardware-Acceleration** - Win 7 > XP
- Choose Start > Control Panel.
- Double click Personalization and select Display Settings.
- Click Advanced Settings.
- Click Change Settings on the Troubleshooting tab.
- Move the Hardware Acceleration slider to None.
- Click Apply and then click OK to accept the new setting and close the dialog box.
- Click OK to close the Display Properties dialog box.
- Restart Windows.
Registry “Hack” to Disable Hardware Acceleration
- Run regedit (Win + R ; “regedit”)
- Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common
- Create a New Key and name it “Graphics”
- Select Graphics, right-click on the right panel and create a New DWORD (32-bit) Value and name it DisableHardwareAcceleration.
5. Enter Value data as 1
2 video related solutions:
**http://support.microsoft.com/kb/2813143** Problem with video file dlumd32.dll versions lower than 8.7.x.
I did fix this issue though. I check my graphics chip settings, and at some point, Word, OneNote and Outlook got changed to High Performance while the other programs in the suite were set to something else (I don’t remember what the setting was now, but it was clear that the offending programs had matching settings while the behaving programs matched each other).
I changed the graphics settings to match the behaving programs, and now everything works just fine.
I hope this helps anyone else out there that might be having the same strange problem.
Changed Outlook from ‘High Performance’ to ‘Power Saving’ in the Catalyst Control Center and it worked for me.
**http://office2013issues.blogspot.ca/2013/02/fixed-office-2013-has-stopped-working.html#.UZP1DMrJbl8** -0xc0000005
Causes: Epson Scanner or ABBYY FineReader (it comes with many Epson Printers) or Hardware Acceleration turned on
Fix: disable Word/Excel addons by starting in Safe Mode
Fix: remove ABBY
If you want to try to manually look for and maybe delete ABBYY, take a look at this page:
http://www.abbyy.com/support/engine/9win/FAQ/LD/
It shows default locations the program is installed to both on the HD and in the Registry (simply rename the folder so the files are no longer found is the easiest way to test the fix if you do have it installed):
The following folders should be accessible from the workstation:
- folder with ABBYY FineReader Engine binary files - access for reading
- %TEMP% folder - full control
- "HKEY_CURRENT_USER\Software\ABBYY" registry - full control
- "HKEY_CLASSES_ROOT\CLSID" registry - full control
- "HKEY_CLASSES_ROOT\TypeLib" registry - full control for installation and activation only.
Also take a look for this template either in the stated location or your Word startup folder:
‘c:\program files (x86)\common files\abbyy\finereadersprint\9.00\integration\finereaderlite.word.tmpl.dot’
- Run regedit (Win + R ; “regedit”)
- Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common
- Create a New Key and name it “Graphics”
- Select Graphics, right-click on the right panel and create a New DWORD (32-bit) Value and name it DisableHardwareAcceleration.
5. Enter Value data as 1
**http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx******
**http://www.thewindowsclub.com/fix-microsoft-word-has-stopped-working**
How to find out whether any Word Add-ins have been installed
Enable or disable add-ins in Office programs - Support - Office.com
Templates in Microsoft Word
If that doesn’t work, try rebooting into Clean Boot mode (with networking) to do the install/activation.
This is a collection of points from various sources that list seemingly “random” problems in Office programs caused by programs outside of Office and addons to Office programs.
I added the “Optional” label to make it less intimidating, but I hope you will at least skim through the points to see if you recognize any specific names.
So if you skip this section you MAY miss something you recognize that is causing your problem
… trickey eh?
<snip http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx >
Earlier versions of these add-ins are known to cause problems with Office 2013 applications:
More Information
If the problem isn’t caused by add-ins, the video configuration of your PC may cause this problem. Go to
this article about video configuration incompatibilities for more information.
You can also start Windows in Safe Mode to test if another program on the PC is causing the problem. For more information about Windows Safe Mode troubleshooting, read these articles:
</snip>
http://answers.microsoft.com/en-us/office/forum/office\_365hp-powerpoint/powerpoint-2013-images-in-presentation-disappear/dbacd4f2-a514-4f67-b4d9-c3c33010eb3e?page=17&tm=1383842457404
Several people (including MS) found that using services to automate backup to the Cloud, such as Carbonite, DropBox, Genie,
MS Upload Center have caused problems with PowerPoint 2013
*********
My name is Dan and I'm a Senior Lead Program Manager on the PowerPoint product team.
Thanks for all the hard work on debugging this issue - I just wanted to confirm once and for all that we ARE aware of it and are working on a solution.
As near as we can tell the problem is caused (as MickeyMillsdiscovered) by any software that happens to pro-actively sync the location where you're saving your Office document. Usually software that does this is set up to monitor a given directory (or set of directories) and automatically copy anything
that changes off to another location (either in the cloud or on another disk/machine). It may also occur as a result of anti-virus software (which can also take "locks" on files while they're scanned).
Depending on how the sync software is written it will often try to do this as soon as it detects a change to any existing file in its "watched" directories -
even if that file is still in use. Knowing this, the best workaround we can suggest (again, as
MickeyMillsand several others pointed out) is to either A) store your working documents in a location that is NOT pro-actively synced, or B) pause syncing while you're working on the documents (e.g. schedule backup overnight).
We know this workflow isn't ideal - especially for those of you using cloud-storage sync clients (e.g. DropBox, Google Drive, etc) so we're still doing our best to come up with a solution that doesn't require you to change how you work.
So just to recap - if you're seeing this problem please check your machine for the following:
- Cloud-storage sync clients (e.g. DropBox, Google Drive, etc)
- Backup software (e.g. Genie Pro, Synology Replicator, etc)
Try disabling the sync behavior (or exiting the client) while you're working on the document and see if you still experience the save issue.
If you continue to experience the issue after trying those steps, please post back here with as much detail as possible.
As several MVPs have mentioned we (the product team) definitely care about issues like this and are working hard to address them.
Dan
UPDATE: Please make sure you install the December Cumulative Updateas it contains a few fixes for this issue.
********
install KB2837661http://support.microsoft.com/kb/2837661/which is the PowerPoint-related update (to fix part of this problem).
http://www.pptfaq.com/FAQ00064\_RED\_X\_instead\_of\_graphics.htm
http://office.microsoft.com/en-us/word-help/i-see-a-red-x-and-not-my-picture-or-clip-HA010199269.aspx
http://answers.microsoft.com/en-us/office/forum/office\_365hp-powerpoint/powerpoint-2013-images-in-presentation-disappear/dbacd4f2-a514-4f67-b4d9-c3c33010eb3e?page=17&tm=1383842457404
using services to automate backup to the Cloud, such as Carbonite, DropBox, Genie have caused problems with PowerPoint 2013
http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-powerpoint/powerpoint-2013-unstable/026bb998-f994-4536-8d10-a3c9ab34082b
Solution:
I had the same issue with PowerPoint 2013, and I think the culprit is MS Upload Center which is used to sync the offline files in the background. So this is what I did:
- Go to Task Manager by doing taskmgr in Windows icon -> search box
- In "Process" tab, look for MSOSYNC and kill the process
- In PowerPoint, go to "File" and select "Options". Under "Save", and in "Save checked-out files to", tick the box "The server drafts location on this computer" instead of "The Office Document Cache". Then OK.
- Restart PowerPoint and you can save it without that intermittent read-only message
- To ensure that the MSOSYNC is not started automatically on reboot, then go to "Services" by typing services.msc in Windows icon -> search box. And in that window, locate "Offline Files" and right click, and select "Properties". From there,
select change "Start-up type" to "Manual"
Hope this helps everyone.
It works for me :-)
FWIW, MSOSYNC is definitely NOT part of the Click2Run version only.
It pops up here in PPT 2010 where it's part of, IIRC, MS SharePoint Workspace (formerly Groove).
*****************
Samsung Link/All Share seems to cause this...
Earlier the problem used to occur sometimes when saved the file to the Dropbox folder, but not too often. Then suddenly it started to happen all the time. Every 5 minutes i got the "can't save because the file is read only, please use save as..." and all
images got broken. This happened even when I didn't save to the Dropbox folder e.g. when saving to the Desktop.
Then I released I had just installed Samsung Link/All Share. I disabled the Samsung software and it seemed to fix the problem. I now I'm back to original state where I get this only occasionally when saving to Dropbox.
<snip> While I couldn’t precisely say whether the problems from Office stemmed from the iCloud Panel software, I decided to uninstall the software as I don’t use it anyway. After doing that, Office is now working perfectly fine. No more re-starting or crashing
when I’m running IE at the back, nor trying to copy something in Word or Excel. It looks like the iCloud Panel software does have some compatibility issues with Office. </snip>
**http://support.microsoft.com/kb/2697462**
https://social.technet.microsoft.com/Forums/en-US/excel/thread/0cffef67-afca-45ad-b75d-3eeb4a859983****
Starting in March 2012, “Skype click to Call” has been causing problems File Open problems, and Copy/Paste problems in Office Apps.
The quick test for this problem is to close all open browsers. If the problem goes away it is probably Skype.
March 30 – MS has released an update to Skype that fixes the problem. Go to the Skype site, download and install the newest version ofc the program.
<snip>
For anyone reading this, I figured out the problem after surfing the web for the past 3-4 weeks. Painful process. I have a paid version of Advanced SystemCare Pro, v5.2.0. 3-4 weeks ago, while scanning through it’s vast offerings, I came across a feature
I could activate called “Smart RAM”. I turned it on and checked the 5 boxes it offers in the settings. The last of those 5 is “Clean Clipboard”. I unchecked this box a few minutes ago and it fixed my issues. I now have no problems with copy/paste. Info only,
it case it helps anyone.
<snip>
<snip> Hi, I recently came across this problem in MS Word 2007 where after I type or hit any key on my keyboard while in the Word window, I can no longer highlight text with my mouse (by clicking once at the beginning of the text and dragging
the mouse to the end of the text portion that I want to highlight). I have found that if I click out of the Word window and press any key on the keyboard, this seems to resolve the problem and I can finally highlight with my mouse. However, as soon as I type
anything in the Word window again, highlighting with the mouse no longer works. Clicking on any key again within the Word window does not resolve the issue- I have to push a key outside the Word window in order to resolve the problem.
</snip>
<snip> Hi, I just figured out the problem. I had installed the Synergy program 1.5 weeks ago and by uninstalling it the problem appears to be resolved. Thank you both for your time and help. </snip>
**http://www.thewindowsclub.com/fix-microsoft-word-has-stopped-working******
Alright, well, I found the answer to this final issue: I only needed to disable the Bluetooth add-in on Options. I have no idea why that would have been the problem, but I found it as a suggested fix
here. Now every single thing opens quickly and without error.
Thanks for all your help everyone.
As a recap:
o
My Office 2010 was a Click-to-Run version
o
Word suddenly giving me messages about “Downloading the Required Feature,” freezing up, slowing down...
o
Ultimately had to uninstall Office
o
Reinstalled it from the Microsoft website with my product key, choosing the 64-bit version instead of the Click-to-Run version
o
Installed all new updates from Windows Updates
o
Restarted computer
o
Word working quickly with no messages, but became unresponsive when trying to open old files
o
Went to File->Options->Add-Ins->Go-> and unchecked Bluetooth.
o
Everything seems to be back to normal, if not better than before.
My problem is if I copy text from a web site or from Excel, Access etc into Word all I get is a black spot.
I have tried a repair install and checking all the settings against my laptop - where this function works properly.
The problem is caused by a defective Bluetooth add-in for Word, Excel, and PowerPoint, turn off the Com Addin.
Additional Notes:
o
The defective Bluetooth add-in is usually installed by a Bluetooth driver. (In my case - Intel Centrino Wireless Bluetooth 3.0 + High Speed Adaptor (v1.1))
o
Updating your Bluetooth driver (or reverting to an older version) may also resolve the problem.
o
Unfortunately simply disabling the add-in through the Word options may result in a 3 second freeze when loading Word 2007. (If this is a problem, changing to a different bluetooth driver version may be the better option)
**http://answers.microsoft.com/en-us/office/forum/office\_2010-word/word-2010-crashes-when-loading-docs-from/8502a925-e141-4d80-ae00-bda207dd855c******
Here is a truely Off-the-wall solution that is in the same class as bad RAM and bad Video Cards
<snip> My problem turned out to be related to the WYSE thin clients we were using to connect to the Win 2008 R2 Terminal servers. The software that allows/enhances use of dual screens called WYSE TXC Multi-Display v1.2.1.7 was causing the applications to
crash (including IE 9 32bit). Once this software was disabled - The errors stopped.
I have a feeling this software doesn’t like Windows Server 2008 R2. It was being used successfully on Server 2003. I have seen a few other posts on Google for people searching for an updated version without success. </snip>
They work a couple of times then seize up. I use them when slowly reading through or altering a document and hate that they are not functioning properly!!
Surprise Solution: Uninstall expired factory installed Office 2007 trial.
OK, whatever works …
Found out after many test that there’s an incompatibility between Adobe PS CS3 and Word 2013 fonts causing the Word to crash. No clue about a solution except not using Adobe fonts on Word.
“Something went wrong and we can’t sign you in right now”“Something went wrong. Sorry, we ran into a problem. Try going online for additional help.”“Something went wrong. We ran into a problem, please try installing Office again.”when trying to install Office 2013 - KB **2827031**
Sorry, there are no specific fixes, here are some generic processes for you to try
**http://support.microsoft.com/kb/2811180/en-us/**
**http://support.microsoft.com/kb/2827031** - this article says do an Office Repair. Most people have NOT found this helpful.
Another fix that worked for one person was to use the Fix It to completely remove Office, boot the computer and re-install
http://support.microsoft.com/kb/2739501
Office 2013, Office 365 and Office 2013 Preview uninstalls
- Method 1: Uninstall using Fix it
Note: If you are using a 64-bit operating system, save the fixit tool on the system and then run it from the saved location.
- Method 2: Uninstall from Control Panel
- Method 3: Remove manually
Method 1 in this tip does a more thorough job that the “normal” uninstall via Programs and Features (aka Method 2 in the tip). The Normal uninstall is designed with the assumption that you will be re-installing Office. It does NOT delete everything. It leaves
configuration files like NORMAL.DOTM and other templates etc. and it also leaves configuration Registry entries. These “carry-overs” may contain corruption that is causing your problem.
Boot the computer. After the restart go to http://office.com/myaccount to re-install.
If that doesn’t work, try the general trouble shooting process in this tip: http://support.microsoft.com/kb/2822317 (FYI, I would hold off uninstalling previous versions until the end of the process because I know normally it 365 does not
**http://office-watch.com/t/n.aspx?a=1834******
That is a generic error that MS has not published a specific fix for … sorry …
<snip>
The problem seemed to be some difficulty with Windows, possibly some part of Windows wasn’t installed or configured properly. We finally used the Windows install disk to either repair or reinstall Windows then Windows Update to reinstall Service Pack 1 (for
Windows 7) and all the patches. This all took some time and multiple passes through Windows Update. Finally we had a reinstalled Windows that was totally up to date. Only then did Click to Run deign to run properly.
</snip>
<snip> Microsoft recommends 32-bit installation. What is your system running? I thought I was 32 but I checked and its 64.
I installed Office for 64 and BAAAAM! Installed in minutes! </snip>
******* * * * * *
<snip Taken from a PSR capture of this problem:
So this is confirmation that it is a Click-to-run problem. >
Step 5: User mouse drag end on “Something went wrong (pane)” in “Something went wrong”
Program: Microsoft Office Click-to-Run, 15.0.4505.1005, Microsoft Corporation, INTEGRATEDOFFICE.EXE
FIRSTRUN RERUNMODE OPERATION INSTALL_MULTIPLE PRODUCTSDATA PROJECTPRORETAIL_EN-US_X-NONE APP ROOT\OFFICE15\WINPROJ.EXE, INTEGRATEDOFFICE.EXE
UI Elements: Something went wrong, C2RCustomWindow
</snip>
Since this error has been confirmed to be a CTR issue, one fix is to get a local install of Office instead of Office 365.
********************Another fix that worked for one person was to use the Fix It to completely remove Office, boot the computer and re-install
http://support.microsoft.com/kb/2739501
Office 2013, Office 365 and Office 2013 Preview uninstalls
- Method 1: Uninstall using Fix it
Note: If you are using a 64-bit operating system, save the fixit tool on the system and then run it from the saved location.
- Method 2: Uninstall from Control Panel
- Method 3: Remove manually
Method 1 in this tip does a more thorough job that the “normal” uninstall via Programs and Features (aka Method 2 in the tip). The Normal uninstall is designed with the assumption that you will be re-installing Office. It does NOT delete everything. It leaves
configuration files like NORMAL.DOTM and other templates etc. and it also leaves configuration Registry entries.
Boot the computer. After the restart go to http://office.com/myaccount to re-install.
Another approach that worked was after doing the Office uninstall, was run a System File Check:
- Win 8 Metro > Type CMD /
Win 7 & earlier, in Start menu search window type CMD
- In the search results Right click on CMD and select Run As Administrator
- Type sfc /scannow
- Press Enter. The scan takes a few moments
- Use the System File Checker tool to troubleshoot missing or corrupted system files on Windows
http://support.microsoft.com/kb/929833
Clear Windows Store cache
- Open CMD window again with Admin Privileges
- Type WSreset.exe
- Press Enter
- You’ll receive confirmation message cache is cleared and you may now browser Windows Store
Run Disk Cleaner
- Win 8 Metro > Type “Disk clean” /
Win 7 & earlier, in Start menu search window type “disk clean”
- In the search results Right click on “Disk Cleanup” and select Run As Administrator
- Clean boot the pc and retry installing Office 365.
How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista
http://support.microsoft.com/kb/929135
Get error “Something went wrong – We couldn’t start your program” when start an Office 2013 program
http://office.microsoft.com/en-us/access-help/office-2013-known-issues-HA102919019.aspx
If you get the following error when you try to start an Office 2013 program, you’re running Windows 8, installed Visual Studio 2012, and using the Windows 8 Simulator.
Something went wrong – We couldn’t start your program. Please try starting it again.
Workaround The Windows 8 Simulator and Office 2013 programs can’t be run at the same time. You might need to restart the computer and only run them one at a time.
Sorry something went wrong, sorry we ran into a problem, try going online for additional help.Something went wrong. We ran into a problem, please try installing Office again.
http://office.microsoft.com/en-us/access-help/office-2013-known-issues-HA102919019.aspx
http://support.microsoft.com/kb/2827031?wa=wsignin1.0
Workaround For the “something went wrong” messages, please see
“Something went wrong…” error when installing Office 2013 or Office 365.
Find the “Office…” Service in services.msc (control panel > services), right click on it, Stop, then Start the service.
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