Unable to install Mendeley Cite plugin for Office 365

Sofya 1 Reputation point
2020-09-19T19:55:36.327+00:00

I cannot install Mendeley Cite plugin.
Is it even avaliable for Office 365?

Thank you.

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  1. Rupesh R K 16 Reputation points
    2021-06-27T17:27:28.323+00:00

    @Sofya I was able to solve the issue by opening an incognito tab, logging in to my personal Microsoft account, and adding the extension.
    Meanwhile, although, my office 365 licence is from my work account, I can still login into the office applications using my personal account.

    Now, back in chrome, I clicked the open in desktop button. Everything works successfully.

    109634-image.png

    3 people found this answer helpful.
  2. Sofya 1 Reputation point
    2020-09-20T20:14:20.873+00:00

    It says that "The Word plugin for Mendeley doesn't support the Office 365 click-to-run version of Word". But many people from my University have it on their Office 365 account. What does it mean? @John Korchok

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  3. Emily Hua-MSFT 27,526 Reputation points
    2020-09-21T06:35:43.027+00:00

    @Sofya ,

    As JohnKorchok replied, Mendeley Cite is not a Microsoft product, and it is not supported on Q&A forum.

    Please contact Support of Mendeley Cite for assistance. Thanks for your understanding.

    Besides, I find the link: https://www.mendeley.com/reference-management/mendeley-cite, and I take a related screenshot below.

    26064-capture22.jpg

    I also find "How to add Mendeley plugin into word". Hope the information could be helpful.

    Please note, since the web sites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of them.

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